BMW of Catonsville - Service Center

Great service! I’ve been going to this dealership for a few months now and cannot rave enough about the quick service and amazing staff they have! Every time I’v I’ve been going to this dealership for a few months now and cannot rave enough about the quick service and amazing staff they have! Every time I’ve come in, Keon has been very friendly and helpful in making sure I am in and out the door in as little time as possible. I try to make appointments in advance whenever I can, but he and the staff have been great in accommodating me when things happen last minute. More

Do it the right way. I took my car in for two new front tires after one was damaged by a road hazard. I later attempted to remove my wheels to clean them and I could not I took my car in for two new front tires after one was damaged by a road hazard. I later attempted to remove my wheels to clean them and I could not get the lugs off. I borrowed a large torque wrench to remove the lugs and it took over 250 foot pounds of force to remove them. They are supposed to be tightened to about 90 foot pounds with a torque wrench. These were clearly tightened with the full force of an impact gun. The manager responded to my email and apologized. He also stated the the tech had been counselled on the proper procedure. That is all I can ask. More

The Best service ever! Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that sh Brittany was great she made sure my car was done in a timely fashion. She kept me updated on things. She Also was so friendly love the service that she gave me. Will be returning :) More

Service Excellent customer service by Keon, as well loaner department. I didn’t have to wait long and I was kept informed about my truck and what was service. Excellent customer service by Keon, as well loaner department. I didn’t have to wait long and I was kept informed about my truck and what was service. More

Service repair department I gave a 5 star rating because every time I get my bmw serviced it's always a smooth and easy transaction. I usually am serviced by Keon and he is fri I gave a 5 star rating because every time I get my bmw serviced it's always a smooth and easy transaction. I usually am serviced by Keon and he is friendly and has great customer service. More

service poor follow up from service manager, even after we had a conversation about the level of service that was given, no follow up from service adviser eit poor follow up from service manager, even after we had a conversation about the level of service that was given, no follow up from service adviser either More

Exceptional service! BMW of Catonsville provides consistent, world class service to all their customers. I’ve purchased three vehicles from them and each time, I’ve been t BMW of Catonsville provides consistent, world class service to all their customers. I’ve purchased three vehicles from them and each time, I’ve been treated with exceptional service. I highly recommend BMW of Catonsville to anyone in the market for a luxury vehicle. More

Best customer relations and service! Had to get a last minute service as a walk-in again from running over a sneaky Maryland Pothole. As my service representative, Keon was awesome as al Had to get a last minute service as a walk-in again from running over a sneaky Maryland Pothole. As my service representative, Keon was awesome as always and got my tire replaced the same day on a timely manner. BMW of Cantonsville has had the best customer service I've had since owning a BMW and living in multiple cities over the years. More

Neil Taylor is the man! Ask for Neil, he’ll take care of you and your car. Don’t say I didn’t tell you. This man needs a raise! Ask for Neil, he’ll take care of you and your car. Don’t say I didn’t tell you. This man needs a raise! More

Service I bring my Bmw diesel to Keon at Catonsville. Great service beyond expectations. I had to deal with a manager for another thing. The manger went out o I bring my Bmw diesel to Keon at Catonsville. Great service beyond expectations. I had to deal with a manager for another thing. The manger went out of his way to help out. keon loves helping people so that’s a amazing gift to have. certainly makes a fun place . They always fix anything my car needs. More