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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,180 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,180 reviews

December 02, 2022

Normal service visit - Friendly, professional and completed in the promised timely fashion. Very pleaded overall More

by jdjcpm
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Dec 02, 2022 -

BMW of Darien responded

Thank you for the review and feedback of our team here at BMW of Darien. It is great to hear that you were pleased with your visit, we hope to see you in the future!

December 02, 2022

It took the dealership 7 hours to diagnose that my car has an air flow issue. My 17 year old grandson diagnosed that in 10 minutes. I dropped the car off at 9 and retort 3:45. I believe that the car was d More

by Marge
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tim Haines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

BMW of Darien responded

Marge, I am sorry to hear that your vehicle took longer than anticipated to diagnose. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

November 30, 2022

Dealership and team members (Albano) communicate well. Leverages technology (e.g. text and email). Expectations set appropriately on timeline for turnaround. Helpful and respectful. More

by RDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano
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Nov 30, 2022 -

BMW of Darien responded

We really appreciate you taking the time to leave BMW of Darien this positive review, thank you! We are thrilled that Albano and the rest of the team were able to provide a 5-star experience to you. Enjoy the holiday season and we hope to see you again down the road!

November 30, 2022

Brought car in for 10kmaintenance. Effortless with pickup and drop off. Staff is always upbeat and very pleasant everytime More

by Zhregy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Telesco
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Dec 01, 2022 -

BMW of Darien responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back!

November 23, 2022

They are not organized and capable of servicing their clients. During the last 2 years they messd up my appointment 3 times and I had to go there and and talk to the manager to get my car back. One tim More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

BMW of Darien responded

Fred, I am very sorry that you haven't had more successful experiences with our service team. We strive to make the process seamless and efficient for our guests and we hope to have another opportunity to impress you. Please consider giving me a call so we can see how to best help you in the future. Thank you, Trevor Martin - Service Manager - 203-662-2027

November 22, 2022

Quality service, friendly and informative staff. Have both my BMWs serviced there since I purchased them. More

by sbotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

BMW of Darien responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

Nov 22, 2022 -

sbotta responded

You're very welcome!

November 19, 2022

Very friendly and professional staff. I purchased a pre-owned vehicle and it waa ready in very good time. The facility was very clean and inviting. The sales representative was very ni More

by v.ellison56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Liberti
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Nov 20, 2022 -

BMW of Darien responded

Thank you for sharing your 5-star purchasing experience with BMW of Darien! We truly appreciate your feedback and wish you many safe miles in your new ride!

November 19, 2022

Superb service from start to finish. Drop off, pick up, video of under carriage status, loaner availability, communication with specialist. Very professional and high quality. More

by jates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Zarembski
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Nov 21, 2022 -

BMW of Darien responded

We're delighted your visit with BMW of Darien went seamlessly from start to finish. Thanks so much for the kind words and we look forward to your next visit with us!

November 18, 2022

Always the best attention and service. Friendly, warm still maintaining professionalism. Responsive and surprises with terrific car wash More

by corinne.welsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

BMW of Darien responded

Thank you for the great review, Corinne! We are thrilled that our BMW of Darien team has provided 5-star service to you.

November 18, 2022

Responsive and timely updates during the service. Received a loaner car and the service process was handled efficiently. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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Nov 18, 2022 -

BMW of Darien responded

Thanks for the excellent review, Jim! We are thrilled that our team delivered 5-star service.

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