Back

BMW of Darien - Service Center

Darien, CT

4.7
1,438 Reviews

1,438 Reviews of BMW of Darien - Service Center

Sort by
July 27, 2023

Great experience. Easy to drop off, coordinate a loaner, and get the car back in great shape More

by harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

BMW of Darien responded

Harold, thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back!

July 27, 2023

Smooth and efficient, Vince communicated very well. Definitely recommend this Service Department. Thanks for all your hard work. More

by LD51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

BMW of Darien responded

We're glad to know that Vince went above and beyond to assist you. Drive safely, and we hope to see you back again at BMW of Darien. Safe travels!

July 25, 2023

Well organized team that is very customer focused and keeps the customer informed about the status of their car. More

by Jmv
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

BMW of Darien responded

We're glad to know you appreciated our customer-focused approach and communication at BMW of Darien. Thank you for the positive feedback. We look forward to serving your future needs!

July 22, 2023

This was a class act. Jimmy was aware of the problems and won't be on to address what else have to be done. I was very pleased with your room service. The car came back to More

by dsgottlieb1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2023

Fantastic service at BMW Darien from Daniel on my leased vehicle! Easy to schedule, offered loaner car, fast & professional across both sales and service!! A true pleasure and you feel very special as a c More

by Lisa CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

BMW of Darien responded

Lisa, thank you so much for the fantastic review! We're delighted to hear that Daniel and our team at BMW of Darien provided you with exceptional service. Your satisfaction is our top priority, and we appreciate your kind words. Have a wonderful day!

July 20, 2023

Very responsive personal attention to the questions I had regarding service for my car. All the people at the dealer who helped me were outstanding More

by Hfoodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

BMW of Darien responded

Thank you so much for reviewing BMW of Darien! We truly appreciate your shoutout to our team and hope you have a wonderful day!

July 19, 2023

Service people were professional and courteous. Kept me informed throughout the day. Pleasure doing business with Vinnie. More

by david_tomasetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

BMW of Darien responded

David, thank you for the review! We appreciate the kind feedback about Vinnie and hope to see you again at BMW of Darien. Safe travels!

July 17, 2023

Always the very best in service. Everything was completed perfectly on time with no issues More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

BMW of Darien responded

Thank you for stopping by to leave a great review, Steve! We appreciate your business and we hope to see you again at BMW of Darien. Drive safely!

July 15, 2023

Work was completed quickly and was treated well by staff during drop off and pickup. Vincent is particularly helpful. More

by Rossella Famelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

BMW of Darien responded

Thank you for sharing your excellent service experience with Vincent and the team at BMW of Darien! Safe travels!

July 15, 2023

Cost was higher than any other BMW service centers in the fairfield county. But the service manager was able to match the price which means they are customer centric. Service was done well and the techs were More

by Sanjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

BMW of Darien responded

Sanjay, thank you for your continued support as a customer of BMW of Darien! We're glad to hear that our service team were able to assist you with the pricing and that our techs provided great service. We appreciate your feedback and look forward to serving you for many more years. Drive safely!

...
40
...