Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Freehold
Freehold, NJ
2,283 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,283 reviews
November 02, 2020
BMW of Freehold has knowledgeable sales people that work with you. The service dept. if you need it has in-depth knowledge and can solve most problems on the spot. The team at BMW is very professional... with you. The service dept. if you need it has in-depth knowledge and can solve most problems on the spot. The team at BMW is very professional... Impressive! More
by Mainalg
Employees Worked With
November 02, 2020
BMW Freehold was the absolute best dealership we've worked with after being with BMW for over 10 years. Richard Henriquez was the most informative, helpful, and motivated salesmen I've ever had the ple worked with after being with BMW for over 10 years. Richard Henriquez was the most informative, helpful, and motivated salesmen I've ever had the pleasure to work with. He gave us great service and we are very happy with our new lease. His attention to detail stood out to me the most. All of our expectations were exceeded. I strongly recommend you ask for Richard for your next BMW. More
by Vas
Employees Worked With
November 02, 2020
The service we received at BMW of Freehold was exceptional - from start to finish. Richard Henriquez was our sales contact who assisted us from the very beginning of the sale till the very end. H exceptional - from start to finish. Richard Henriquez was our sales contact who assisted us from the very beginning of the sale till the very end. His customer service, consistent attention to follow-ups, communication, and utmost care for our needs / wants for the product of choice were simply 10/10. If we had to work with BMW of Freehold again, we'd definitely go with Richard, and would recommend him to anyone else in the market for a new BMW. He is a great sales person who knows how to put the customer first. Outstanding experience!!! More
by tasneem.munshi
Employees Worked With
November 01, 2020
An absolute pleasure in dealing with the entire team from Dori to John selection and financing options. Much appreciated All safety measures were observed as well. Dori to John selection and financing options. Much appreciated All safety measures were observed as well. More
by searudder
Employees Worked With
Other Employees :
Nice man that reviewed my car that I was returning
November 01, 2020
Except for the computers being down for a few days which prevented me from taking delivery of the car all was okay in the end prevented me from taking delivery of the car all was okay in the end More
by oferns
Employees Worked With
November 01, 2020
Just got my X5. Very happy with the service. Orville Bynoe and the sales team took care of us and got the deal done! Thanks guys! Bynoe and the sales team took care of us and got the deal done! Thanks guys! More
by Kurt314
Employees Worked With
November 01, 2020
This was the easiest purchase I have ever made. The customer service is amazing from start to finish. If you want VIP service, Nick and Orville is the way to go! The financing team is also amazing. BMW customer service is amazing from start to finish. If you want VIP service, Nick and Orville is the way to go! The financing team is also amazing. BMW of Freehold is the way to go. More
by tstoner
October 31, 2020
Another great experience with BMW of Freehold. Thank you to Dori, Orville and Russ for working with us on our new X5 lease. You guys are the best. to Dori, Orville and Russ for working with us on our new X5 lease. You guys are the best. More
by DaveGreene
Employees Worked With
Other Employees :
Frank Ghusson, Robert Gamble, Fernando Lema-Hasing
October 31, 2020
I want to start by saying I never leave reviews, but the experience I had at bmw of freehold the other day was truly Amazing from start to end. We worked with our advisor John C. that answered every questi experience I had at bmw of freehold the other day was truly Amazing from start to end. We worked with our advisor John C. that answered every question we had. His level of knowledge about BMW vehicles is unmatched. Aside from superior knowledge he is easy to talk to and not pushy in anyway. He found the Exact vehicle we wanted in a matter of minutes. We told him the price we wanted to put down and amount per month and he made it happen. A lot of dealerships have the manager come talk to you and say "I'm not making any money on this deal I can't go any lower " not at this dealership. You get treated like a human being not just another walking talking commission. We went to 6 different dealerships from tesla to land Rover and within minutes of sitting and talking to John we knew this was going to be our place. Our household was a lexus household for 10 years but John and the great team at BMW of freehold including Dori,Dani and Lichaa are the reason we are now BMW people and plan to be for a long long time. So if your lease is ending soon or you need another car, stop what your doing and go see John C. at BMW of freehold right now!! More
by Jonnt1030
October 31, 2020
Awesome service. Took the time to work with us and make everything go smoothly. Orville was great, I'd give him more than 5 stars. everything go smoothly. Orville was great, I'd give him more than 5 stars. More
by krazma79
