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BMW of Freehold
Freehold, NJ
2,256 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,256 reviews
January 15, 2019
Highly satisfied with overall experience I can’t say enough about our experience from the moment I walked in the door to the minute the keys were in our hands. Amy was prompt in her response I can’t say enough about our experience from the moment I walked in the door to the minute the keys were in our hands. Amy was prompt in her response to my inquiries about certain criteria in searching for a new vehicle and very attentive. Justine Ammiano (personal friend) referred us to Nick M and we couldn’t be more appreciative of his dedication, wisdom, and time throughout the entire process. Nick is nothing short of personable, attentive, and not your typical “pushy salesman”. He maintained transparency and honesty the entire time throughout the entire process. Thank you again for a wonderful experience. More
by Krissyp
January 11, 2019
Nick is great!!! Nick was very genuine and informative!! He laid out all possible options, provided amazing support and really helped make my decision in which bmw wou Nick was very genuine and informative!! He laid out all possible options, provided amazing support and really helped make my decision in which bmw would be the most perfect purchase. Nick was friendly and very easy to work with. I love my purchase and will be going to Nick from now on! More
by Toby12313
Employees Worked With
Nick Marchesani
January 11, 2019
Going beyond the sale So much to cover but it’s all comes down to the personal service Chris Fash provided us. He was not just trying to sell us a car, he made every effor So much to cover but it’s all comes down to the personal service Chris Fash provided us. He was not just trying to sell us a car, he made every effort to get into the car we wanted at the price point we wanted to be at. Selling the vehicle was not this dealers goal, service to their customer was their number 1 goal. If you’re looking for a BMW go take a look at these guys. Thank you to the entire crew who made the buying experience seamless. More
by neilq67
January 08, 2019
Service Went in without an appointment with a car that was leased from another dealer. Spoke to Allen and was able to get everything done quickly while having Went in without an appointment with a car that was leased from another dealer. Spoke to Allen and was able to get everything done quickly while having complimentary coffee in the lounge. More
by ccobka
Employees Worked With
Allen Gin
January 08, 2019
My Car Lit on Fire A few months ago I purchase a used 2015 BMW 328i and everything was great at first. This was the first time I was purchasing a car and was treated wel A few months ago I purchase a used 2015 BMW 328i and everything was great at first. This was the first time I was purchasing a car and was treated well. Having the car for less than a month, it lit on fire while I was driving. The consensus was that a bag could have potentially started the fire, but we do not know for sure because the transmission cover was severed (which wouldn't happen from just a bag). After dealing with that traumatic incident, I went back to BMW to let them know what had happened with the hopes of purchasing another car from them (as I was thinking it was just a freak accident). BMW and the managers there were not even willing to give me a discount on another used car and was even told by the one managers, John McBride, that when my car lit on fire that this was "not his problem". Not to mention, I was told by one of the salesmen that when used cars come in, they simply "walk around the vehicle" to check if it is okay. I was lucky to make it out of a burning car alive and unharmed, but the way I was treated after dealing with this traumatic incident was unacceptable. I am not sure if I will ever get another BMW in the future, but what I am sure of is that I will NEVER step foot into the BMW of Freehold ever again. More
by Sammie14
Employees Worked With
John McBride
January 07, 2019
WONDERFUL!!! Our 2nd car within a few months . His expertise and knowledge of vehicles really helped with me not knowing what I wanted at the time . Our 2nd car within a few months . His expertise and knowledge of vehicles really helped with me not knowing what I wanted at the time . More
by ChaisBMW
Employees Worked With
Nicholas Sciarappa
January 07, 2019
Stay away Greg tried to scam me for $500 for a diagnostic. Still waiting for Frank Ghusson to call me. This place is a scam all around. I drove 2 hours and got Greg tried to scam me for $500 for a diagnostic. Still waiting for Frank Ghusson to call me. This place is a scam all around. I drove 2 hours and got much better service. I will no longer be back to freehold. More
by Justin123
January 05, 2019
Gr8 Salesman!! Nick Marchesani is without a doubt, the BEST car salesman we have ever dealt with! He’s very knowledgeable, super friendly & very customer service ori Nick Marchesani is without a doubt, the BEST car salesman we have ever dealt with! He’s very knowledgeable, super friendly & very customer service orientated! We highly recommend him!! More
by Hawaii50
Employees Worked With
Nick Marchesani
January 03, 2019
Exceptional experience This is my fifth BMW purchase from Monica. Her extensive knowledge of the BMW product line always makes my buying experience pleasurable and calm. I a This is my fifth BMW purchase from Monica. Her extensive knowledge of the BMW product line always makes my buying experience pleasurable and calm. I am so impressed with the quick turn around time and the smooth lease return procedure. I always recommend Moinca to my friends and family and I am confident leaving them in her hands as I know she always does an amazing job! Her personality and friendliness is second to none! More
by Janee Cobern
Employees Worked With
Monica Beierschmitt
January 03, 2019
Great Job I was referered here by a family friend. Nick and the team got me what seemed like an impossible deal...I cant thank them enough! I was referered here by a family friend. Nick and the team got me what seemed like an impossible deal...I cant thank them enough! More
by ChrisT732
Employees Worked With
Nick Schaible
