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BMW of Freehold
Freehold, NJ
2,257 Reviews
Welcome to BMW of Freehold
Welcome to the Lithia auto group., Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1946 to over 400 in 2024. Lithia auto groups success reflects our commitment to our mission statement: "Growth powered by people."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. Lithia employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
Lithia employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
Lithia builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All Lithia employees go through the group's culture, value and team building training. They are committed to aligning their actions with Lithia values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships worldwide you will feel that "Your satisfaction is our mission!"
Thanks for visiting our Lithia store.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,257 reviews
December 22, 2018
Extremely Unprofessional Leadership(General Sales Manager) Left numerous emails, voice messages and messages with the front desk but this unprofessional person did not even bother to return any of my calls or Left numerous emails, voice messages and messages with the front desk but this unprofessional person did not even bother to return any of my calls or emails. I purchased a new vehicle from this dealership, my sales adviser was very helpful and professional at the time of the sales transaction but the dealership was not able to deliver on their promise of getting all of my paperwork completed within 30 days. So I decided to reach out to the GM thinking he may be able to step in and get the issue resolved but he is the most unprofessional person at the dealership. More
by Adam_NJ
Employees Worked With
December 20, 2018
Excellent all the way Have been coming to this leadership 10 years and my sales person Chris Fash offers the family outstanding service.new finance manager Nicholas was eff Have been coming to this leadership 10 years and my sales person Chris Fash offers the family outstanding service.new finance manager Nicholas was efficient. More
by Prasanna
December 18, 2018
Enjoyable Experience Kyle was pleasant to deal with. We were very specific about what we wanted and he was able to deliver. Our initial purchase and subsequent pick up w Kyle was pleasant to deal with. We were very specific about what we wanted and he was able to deliver. Our initial purchase and subsequent pick up went very smooth and quick. This is the second car we got through Kyle and would not hesitate to use him again. Our finance associate, Mike, was also very helpful. He was not pushy and was able to get us a good deal on the tire/windshield/dent package (which we originally did not want). He made us realize what a good investment it would be, and the price was well worth it. Because of these great associates, we recommend Freehold BMW. More
by Ears07
December 18, 2018
Nicolas was excellent Went in. Picked the suv and sedan. Told Nicolas our budget. He made it happen. No hiccups no gimmicks. Upfront and straight as business should be. Tim Went in. Picked the suv and sedan. Told Nicolas our budget. He made it happen. No hiccups no gimmicks. Upfront and straight as business should be. Time is the most valuable asset we have and I’m glad they didn’t waste mine. They have my business and my families. More
by mohamedshariffdmd@gmail.com
Employees Worked With
Nick Marchesani
December 18, 2018
Great customer service!! nick made the process so easy for both me and my dad. He was able to get us the exact cars that we wanted and had everything ready when we arrived at nick made the process so easy for both me and my dad. He was able to get us the exact cars that we wanted and had everything ready when we arrived at the dealership! More
by Amanda13
Employees Worked With
Nick Marchesani
December 15, 2018
Great experience! Nick made the buying process fast and simple. He was extremely knowledgeable about the vehicles we test drove and provided a no-nonsense approach. W Nick made the buying process fast and simple. He was extremely knowledgeable about the vehicles we test drove and provided a no-nonsense approach. We would definitely shop with him and DCH again! More
by Rusty2834
December 14, 2018
Quick and helpful! Kyle was willing to allow me to share my “wish list” items which we then were able to narrow down together. I didn’t want to spend too much time as I Kyle was willing to allow me to share my “wish list” items which we then were able to narrow down together. I didn’t want to spend too much time as I knew what I wanted, but it was very helpful to have him there to narrow down our search. Finished everything up very quickly and I feel we got a great deal. Thanks to everyone! More
by tpokraka
Employees Worked With
Kyle Gries
December 13, 2018
They did the right thing for us. Had an issue with a new 2018 X5 but after much discussion they decided to give me a new 2019 X5. It was very much appreciated. Had an issue with a new 2018 X5 but after much discussion they decided to give me a new 2019 X5. It was very much appreciated. More
by fastcars
December 12, 2018
Great Experience Kyle and the team provided excellent service throughout the journey from selection to final paperwork. The 320i was in flawless condition for its year Kyle and the team provided excellent service throughout the journey from selection to final paperwork. The 320i was in flawless condition for its year and the value unsurpassed compared to similar vehicles in BMWUSA.com’s inventory. I would definitely recommend! More
by Dan C
Employees Worked With
Kyle Gries
December 11, 2018
Awesome! I Purchased my second Bmw from BMW of freehold and it was yet another amazing experience! My salesman Nicky M is A great guy to work with he really li I Purchased my second Bmw from BMW of freehold and it was yet another amazing experience! My salesman Nicky M is A great guy to work with he really listens to what you want in the car and tries to help you out as much as possible. he is awesome And I highly recommend him when you need to purchase a car. The staff at BMW of freehold are an amazing group of people. They make you feel right at home. Thanks Nick for everything this year !! More
by Cris14311
Employees Worked With
Nick Marchesani
