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BMW of Freehold
Freehold, NJ
1,840 Reviews
Welcome to BMW of Freehold
Welcome to DCH Auto Group, Thanks to the support of our satisfied customers and valued business partners, we have grown from 1 dealership in 1977 to over 31 in 2007. DCH Auto Group's success reflects our commitment to our mission statement: "To be an innovative industry leader totally committed to customer satisfaction, employee satisfaction, integrity and teamwork."
INNOVATION:
While we have invested in state-of-the-art technologies, true innovation is not only technology or capital driven. DCH employees experiment with novel ways of doing things in order to provide the best customer satisfaction. To recognize innovators, we have a quarterly innovator award at each store.
CUSTOMER SATISFACTION:
Our dealerships have won numerous manufacturers' awards for customer satisfaction in sales and service, and our group has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards than any other auto group in the U.S.
EMPLOYEE SATISFACTION:
DCH employees earn competitive wages and receive superior benefits with recognition and rewards for longevity. Our dealerships offer comfortable work environments where employees can continuously improve their skills and have opportunities for advancement.
INTEGRITY:
DCH builds long term relationships with its customers and business partners based on honesty, fairness, trust and mutual respect.
TEAMWORK:
All DCH employees go through the group's culture, value and team building training. They are committed to aligning their actions with DCH values. They know it is in the best interest of the team to keep our customers happy and that by putting the team's interest ahead of individual interest, all will benefit more in the long run.
When you visit any of our dealerships in metropolitan New Jersey, New York, Connecticut and Southern California you will discover that "Your satisfaction is our mission!"
Thanks for visiting DCHAuto.com.
Shau-wai Lam
Chairman
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,840 reviews
December 26, 2020
We have purchased several cars here and it’s always a quick and easy experience. Each person we dealt with was friendly and knowledgeable. Thank you! quick and easy experience. Each person we dealt with was friendly and knowledgeable. Thank you! More
by Lizabarone
Helpful December 25, 2020
Hands down best car buying experience I've had in a very long time! Everyone we met at BMW of Freehold was professional, friendly, and willing to work with our wishes. Highly recommend! Our sales advisor, M long time! Everyone we met at BMW of Freehold was professional, friendly, and willing to work with our wishes. Highly recommend! Our sales advisor, Mark E took his time explaining all of our options, worked with our budget and really took his time explaining the new features of the car! Can't wait to come back and see him again when it's time to upgrade! More
by Sania22
Employees Worked With
December 24, 2020
Leased two cars from Mike within a week.No pressure Leased two cars from Mike within a week. No pressure professional salesperson. Organized and knows the product. Got two great deals. Excellent foll Leased two cars from Mike within a week. No pressure professional salesperson. Organized and knows the product. Got two great deals. Excellent follow thru after the sale is made and you leave the dealership. More
by RICHARD BAIN
December 23, 2020
Mike was a pleasure to deal with. He made the whole process simple and easy. I absolutely recommend him. He is fantastic and very professional. process simple and easy. I absolutely recommend him. He is fantastic and very professional. More
by scaruso1
Employees Worked With
December 22, 2020
My experience with Frank and Dori was fantastic. Competitive quote, great communication and they made everything easy. Could not be happier with the experience at BMW Freehold or my X3. Competitive quote, great communication and they made everything easy. Could not be happier with the experience at BMW Freehold or my X3. More
by Ira
December 22, 2020
Mark and Dori are a pleasure to work with! From the minute you walk in you feel like family. Such a smooth and easy transaction!! minute you walk in you feel like family. Such a smooth and easy transaction!! More
by Caitlinarvanites
December 22, 2020
Mark was very responsive, very nice and respectful make the Transaction very pleasant. He is well Knowledgeable with the vehicles. He emailed and called me when it was Necessary definitely recommend hi the Transaction very pleasant. He is well Knowledgeable with the vehicles. He emailed and called me when it was Necessary definitely recommend him More
by smohan1100
December 21, 2020
I am a long time BMW owner and have bought cars from many dealers. Mark and BMW of Freehold are the best. He was very helpful and honest. dealers. Mark and BMW of Freehold are the best. He was very helpful and honest. More
by aps9w
Employees Worked With
December 21, 2020
Outstanding professional and accommodating service by Frank and Danny. They both acted on our personal preferences for colors and options, custom ordered the X5 and handled the lease renewal seamlessly. Frank and Danny. They both acted on our personal preferences for colors and options, custom ordered the X5 and handled the lease renewal seamlessly. More
by bradaro15
December 21, 2020
Mike Youssef was very professional and worked with us making our car buying process very easy despite the showroom being under renovation at the time. He handled every detail of the transaction with ease making our car buying process very easy despite the showroom being under renovation at the time. He handled every detail of the transaction with ease and we were able to get our car very quickly . I would highly recommend him!!! More
by Lizplos
Employees Worked With
