BMW of Orland Park

They are terrific ! !! At the top of the list are Guy, Linda, Matt he Genius, and of course Will !!! !! At the top of the list are Guy, Linda, Matt he Genius, and of course Will !!! More

The service department is run very efficient from the greeting, updates and the check out. greeting, updates and the check out. More

Gabe and Richard in service are both fantastic--they are truly assets to the organization! truly assets to the organization! More

S/O SID he took good care of me! !! If you are in need of a BMW you know who to call! !! If you are in need of a BMW you know who to call! More

This was my first service since buying out my lease and not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me abo not being under warranty. I brought my car in for its scheduled oil change and after the service advisor scanned my key fob he started telling me about all the things included in the service for that day. I asked him to verify the price for today’s service because the email reminder I received said it would be $99.99. He informed me that with everything I needed it would be $889.99. I told him that I was not paying over $800 for an oil change and would take it somewhere else if that was the case. He then got indignant and rude saying he was trying to do me a favor adding on these “required” maintenance items and that I was free to decline them at my own risk. When I said I would decline the extra services he then asked me what my name was and if I had made an appointment. I thought he would had had that information from scanning the key fob and he seemed to know I had an appointment until I declined the extra service. When I pointed this out he then started typing on his computer saying that he needed to see if I qualified for “valued customer” status to make sure I was eligible for the 99.99 oil change. Luckily, I had kept the email confirming the appointment and the price. I know that when I have the oil changed at this dealership that I am paying a premium so I do not care to be talked down to or treated so badly by a sales representative. I have purchased or leased 5 vehicles from this dealership over the years but I can say at this moment there will not be another. More

Good product selection, excellent product knowledge, excellent help from the BMW genius! The team delivered, very efficient and driven sales person, he could be a bit warmer excellent help from the BMW genius! The team delivered, very efficient and driven sales person, he could be a bit warmer More

The technician said it would be 1 hr for routine oil change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out f change. It was 2.5 hrs and I had to contact him. He was sitting there talking with a co worker instead id printing m paper My car was sitting out fronnt finished for over 30 minutes. Absolutely ridiculous. Last thing I want to do is sit at bmw for 2.5 hrs on my day off. More

Service Advisor Jason Jakubowski is great! He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle He is professional and thorough. He communicated well and provided updates while my vehicle was being serviced. The car porter who brought my vehicle out when it was ready did leave his vape pen inside my vehicle so that was a little off putting. Overall good experience. More

I always have amazing service when visiting. I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, w I was greeted not only by my amazing service advisor, Jason, but my salesperson, Joe, who has sold me several cars, came by to say hello as well, while I was waiting. Premium service experience. More

Car is still smoking and now it makes a weird noise every time I drive. I will be taking it in a third time. time I drive. I will be taking it in a third time. More