BMW of Sarasota

I was very happy until you ridiculously require at least 25 words for review. Ridiculous. Blah blah blah blah blah blah blah blah blah blah 25 words for review. Ridiculous. Blah blah blah blah blah blah blah blah blah blah More

This was my first visit to this dealer after moving to Florida. The vehicle’s electronics were not indicating a problem, but I could hear a noise coming from the engine compartment when driving at highwa Florida. The vehicle’s electronics were not indicating a problem, but I could hear a noise coming from the engine compartment when driving at highway speed and adding gas to maintain that speed or accelerate slightly. Lucy Aguilar (the service rep assigned to me) arranged for a loaner vehicle while my vehicle was being checked. She also arranged for two test drives with Juan Goil (the service technician assigned to my vehicle). Lacking information from the vehicle’s check-engine system, Juan checked some of the typical causes of the noise I was hearing (he also sent me a video showing me what he checked). None of them were the problem with my vehicle. On the 2nd test drive with me, Juan was able to hear the noise coming from the engine. But it was not loud enough for him to pinpoint the problem. He noted that without information from the vehicle’s check-engine system, it would be difficult to determine the problem at this point, not until it got worse and/or the vehicle’s check engine light came on. He also told me he didn’t think the vehicle would break down on me. I am not a mechanic, so I’m assuming: that everything that could be checked was checked; that there was nothing else that could be done at this time; and, that I did not have to worry about the problem at this time. Given that the problem could not yet be identified, Lucy did not charge me for the time spent to date by the dealer trying to help me identify the problem with my vehicle. I appreciate this dealer’s help to date. My wife and I have two BMW’s and will go back to this dealer again for service in the future. More

I came fir a regular tune up. It was supposed to take 2hours with the was, but took 3 hours. I was never told why until I went and hunted down Scott. I believe I should have been updated as I waited in t 2hours with the was, but took 3 hours. I was never told why until I went and hunted down Scott. I believe I should have been updated as I waited in the dealership. More

DO NOT BUY HERE!!! I waited almost 5 weeks for them to payoff my vehicle I traded in. The. When they finally sent the check to my bank, it was over $16,000 short of what we had agreed upon when I made the payoff my vehicle I traded in. The. When they finally sent the check to my bank, it was over $16,000 short of what we had agreed upon when I made the deal. I’ve had to make another payment on the vehicle I no longer own. My bank has threatened to purchase insurance on my behalf for a vehicle I no longer own and bill me for it. No communication skills, no customer service. Oh, they did send me a set of new mats and asked that I write them a good review. I’m sorry but a measly set of car mats can’t make what you have done to stress my wife and myself out for weeks, cost me countless of hours on the phone with you, the dealership and the banks trying to fix the problem you created go away. The lack of attempt to truly remedy the situation on your behalf only goes to show the values in which your dealership operates. I hope no one ever has to go through what I’ve had to go through and I hope that “upper “ management, not just at the dealership but beyond that, read this review and take this as an opportunity to rectify what has caused my situation to spiral out of control like it has. More

I was in a hurry to get a new car and emailed around to several dealerships on a Sunday. The only one to get back to me within minutes was Tim Chestnut of BMW Sarasota. I set up an appointment for the next several dealerships on a Sunday. The only one to get back to me within minutes was Tim Chestnut of BMW Sarasota. I set up an appointment for the next day and within 2 hours I drive off the lot with my new X7. Tim was super responsive and the financing manager made it super quick and easy. All in all, a very pleasant and efficient experience. More

Maria was so helpful and made me so comfortable. It was my first visit ever and she made me feel like family as if I knew her for forevers! my first visit ever and she made me feel like family as if I knew her for forevers! More

Was a lot of help. Took a bit longer than I was told but not too long. Inside of dealership was great and good coffee and other food not too long. Inside of dealership was great and good coffee and other food More

Friendly, attentive and very good to work with, I really highly recommend them. They did a good job of getting me in the vehicle I wanted at a price that worked. highly recommend them. They did a good job of getting me in the vehicle I wanted at a price that worked. More

Our experience buying a car @ BMW Sarasota was painless from start to finish. Lisa was a pleasure to do business with. Extremely professional and knowledgeable. from start to finish. Lisa was a pleasure to do business with. Extremely professional and knowledgeable. More

Carlos was very helpful and courteous, the service was a pleasant experience. I would recommend Carlos to others. I have had a bad experience in the past at this location but since he help give a pleasant e pleasant experience. I would recommend Carlos to others. I have had a bad experience in the past at this location but since he help give a pleasant experience I will be back again. More