BMW of Sarasota

Great experience / very efficient The appointment was very organized and efficient. The staff was professional and helpful. It could not have gone any more smooth. This dealership i The appointment was very organized and efficient. The staff was professional and helpful. It could not have gone any more smooth. This dealership is always a pleasure to work with from service to sales to management. More

Great service Great service. My service issue was unexpected and your operator put me immediately in contact with Derek Thomas. Derek was very responsive and very Great service. My service issue was unexpected and your operator put me immediately in contact with Derek Thomas. Derek was very responsive and very helpful. thank you. More

Really did a good job This was a very different experience from the past two times I have used the service department. I was more than pleased. The staff there is ALWAYS h This was a very different experience from the past two times I have used the service department. I was more than pleased. The staff there is ALWAYS helpful and caring, the service repair has been a little off in the past but this time they ordered my parts and stayed on everything that need to be done. More

Excellent service Our car was serviced and returned to us in pristine condition. Carlos got us in and out on a timely basis. Went over all that was done. He always ta Our car was serviced and returned to us in pristine condition. Carlos got us in and out on a timely basis. Went over all that was done. He always takes good care of us. More

Extraordinary Customer Service Again& Again Fernando, the service manage was not only expeditious in his diagnosis and repair, but he was also very courteous. Unfortunately, I also had some issu Fernando, the service manage was not only expeditious in his diagnosis and repair, but he was also very courteous. Unfortunately, I also had some issues with my Bluetooth connectivity. Lol and behold, Andrew and Antoinette who specialize in assisting customers with all the interior capabilities of BMW vehicles, simply showed me the appropriate sequence to connect my new phone and pandora music to my system with a new passcode. I’m so very happy with everyone I’ve been in contact with over the past year. Everyone is so highly trained in their specialty and very empathetic. More

Loved Luis, horrible financing manager Luis was awesome and took great care of us. He got the deal we wanted and stayed in constant contact. The finance manager did not listen at all, had Luis was awesome and took great care of us. He got the deal we wanted and stayed in constant contact. The finance manager did not listen at all, had us waiting for over an hour, and was SO salesy! We clearly communicated that we did not want any of their warranties, were exhausted, and our kids were hungry, and he still went through ever option in depth. Not cool. We also briefly worked with another salesperson at this dealership and "fired" him right away. He was super manipulative and wouldn't work with us at all. So if you go, look up Luis and dont let the finance guy waste your time! More

Helpful knowledgeable and courteous Jessica has been my service consultant for a number of years now. She is always helpful, knowledgeable about my car, on schedule, and pleasant to work Jessica has been my service consultant for a number of years now. She is always helpful, knowledgeable about my car, on schedule, and pleasant to work with. Thank you. More

4th vehicle i've purchased from them...5 stars all the way Everyone, from the frond desk receptionists, to the sales people, including Eddie Cintron, General Manager Emilio Torres and owner Victor are all firs Everyone, from the frond desk receptionists, to the sales people, including Eddie Cintron, General Manager Emilio Torres and owner Victor are all first class people. This is not your typical car dealership, nor is it the typical experience. They have a comprehension for customer service and overall experience that I have never experienced at a car dealership previously. I've referred many customers to them, and I hesitate to deal with any other dealership in the future. They truly set the bar for customer care. Thanks again to everyone at BMW of Sarasota. -josh z. More

Amazing service Thank you, this is my first BMW and I felt right at home. Derek treated me with kindness and overall professionalism. Why did I wait this long to own Thank you, this is my first BMW and I felt right at home. Derek treated me with kindness and overall professionalism. Why did I wait this long to own a BMW.. however this will not be my last. More

Satisfaction You are on top of schedules & on time service was very good your waiting area is comfortable with good snacks I was overall pleased with the service You are on top of schedules & on time service was very good your waiting area is comfortable with good snacks I was overall pleased with the service More