BMW of Silver Spring

It was not our first experience with BMW of SS. This time all went smoothly as always and Miguel Mendez, our sales person, was tremendously helpful and supportive. This time all went smoothly as always and Miguel Mendez, our sales person, was tremendously helpful and supportive. More

If you want someone who will the extra mile to help you, please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. More

Desirea handled everything extremely smoothly and efficiently. She helped coordinate everything, even on her days off. The entire transaction was very smooth and problem-free. TY! efficiently. She helped coordinate everything, even on her days off. The entire transaction was very smooth and problem-free. TY! More

We thought Ms Jackson was excellent during our experience in purchasing the 2024 BMW X1, the car we were interested in and the reason why we came to BMW of Silver Spring. Ms Jackson was polite and very profe in purchasing the 2024 BMW X1, the car we were interested in and the reason why we came to BMW of Silver Spring. Ms Jackson was polite and very professional. Ms. Jackson was very knowledgeable about the car and its features. Ms. Jackson was not pushy at all, something we REALLY appreciate. Ms. Jackson kept the volume of our conversations to a respectable level, without out others hearing it, another major plus. It was an overall wonderful experience, which led to us purchasing the car. More

She was the best salesperson I could ask for; I would highly recommend Desirea to anyone! highly recommend Desirea to anyone! More

Joy Chilcoat is the best service employee ever. She cares about the customer first & it satisfaction. She cares about the customer first & it satisfaction. More

I contacted BMW of Silver Spring hoping for a no-haggle no-pressure experience, and received exactly that. I was able to get exactly the vehicle I wanted and they kept in touch every step of the way. no-pressure experience, and received exactly that. I was able to get exactly the vehicle I wanted and they kept in touch every step of the way. More

Exceptional Service: Above and Beyond BMW Sales Experience Outstanding experience with Nate Vitek at BMW, who transformed a potential vacation disaster into a seamless car-buying experience. His Experience Outstanding experience with Nate Vitek at BMW, who transformed a potential vacation disaster into a seamless car-buying experience. His proactive problem-solving and customer-first approach included delivering my new BMW 550e directly to my Outer Banks vacation rental and collecting my trade-in, all while handling paperwork remotely. Nate's superpower is his extraordinary ability to devise innovative solutions that prioritize customer convenience. His exceptional service began with our first interaction, where he immediately distinguished himself from other dealerships through his prompt, detailed responses and multi-channel communication approach. What truly sets Nate apart is his ability to identify and solve complex logistical challenges. When learning about my stranded situation in the Outer Banks, instead of seeing obstacles, he envisioned solutions. He orchestrated a comprehensive plan that included: - Remote paperwork processing and financial screening - Coordinating delivery of the new BMW 550e to my vacation rental - Arranging collection of my trade-in vehicle - Timing everything perfectly before my rental checkout His proactive communication style kept me informed throughout the process, utilizing both email and text messaging to ensure I was comfortable with every step. Rather than allowing my vacation to be disrupted by car troubles, Nate's innovative approach enabled me to enjoy my holiday while he handled all the complexities of the car purchase. This level of customer-centric service demonstrates not just professional excellence, but a genuine commitment to customer satisfaction. Nate transformed what could have been a highly stressful situation into a remarkable buying experience that exceeded all expectations. More

We truly appreciated Eric Lovo’s exceptional service as our salesperson throughout the entire car-buying process. From our initial email exchanges to follow-up calls and in-person meetings, his professiona our salesperson throughout the entire car-buying process. From our initial email exchanges to follow-up calls and in-person meetings, his professionalism and courtesy stood out. My wife and I both remarked that he was the nicest person we’ve ever worked with when purchasing a new vehicle. He was also the only one from any BMW dealership to tell us about the significant BMW military family discount, which made a real difference. He upheld every promise and quote, ensuring a fully transparent process. We will enthusiastically recommend Eric to friends looking for a new BMW! P.S. Love the new X5! More

My windshield was recently replaced by the excellent team. Thank you for the service provided today. team. Thank you for the service provided today. More