BMW of Silver Spring

Pleased with the professionalism of everyone. This is the fourth BMW we have owned. We are anxious to continue working with your dealership. Thanks again. fourth BMW we have owned. We are anxious to continue working with your dealership. Thanks again. More

Zero Stars. First impressions are everything. My brief encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular da encounter with Erik did not meet any of my expectations of what quality customer service is, especially of what BMW represents. On this particular day/early morning It was my very first time visiting the service department, since I had just bought my BMW i3 three months prior. When I walked in I was a bit confused as to whom I needed to talk to since I noticed some of the service staff were preoccupied with other clients and there was no receptionist at this time. After patiently waiting for 10-15min Erik decided to approach me- I politely expressed my confusion didn't know if there was a service check-in procedure for appointments, etc. His overall attitude was very dismissive and sent me to wait over the other side where the client advisors offices are located. Thankfully, John (Mobility Advisor) overheard the conversation - stepped in and turned this situation into a very positive one for me. He was able to communicate efficiently, listened, and guided me through the process stress-free. Thank you! More

My Experience with BMW of Silver spring was amazing. Miguel Mendez and the who crew there were pictures of professionalism. Definitely going back when I need a car. Miguel Mendez and the who crew there were pictures of professionalism. Definitely going back when I need a car. More

Brittany was very patient and dedicated to helping me get into the perfect car. She stayed late and answered questions even after I brought the car. Every time I needed something I contacted her because she into the perfect car. She stayed late and answered questions even after I brought the car. Every time I needed something I contacted her because she made me comfortable in knowing she will help me with whatever I need. More

Wonderful experience! Brittany was kind and knowledgeable. Very fast responses and was one of the best car buying experiences I ever had! Thank you! A+++++ highly recommend knowledgeable. Very fast responses and was one of the best car buying experiences I ever had! Thank you! A+++++ highly recommend More

I enjoyed a favorable experience due to Aaron Cranston. He was not only HELPFUL but he was professional, kind, polite and warm. I left with a comfortable and exciting feeling about purchasing my new vehicl He was not only HELPFUL but he was professional, kind, polite and warm. I left with a comfortable and exciting feeling about purchasing my new vehicle. I will highly recommend both the dealership and the sales team including Aaron! More

We had the pleasure of working with Eric Lovo at BMW of Silver Spring on a custom built car. Although this was an out of state purchase, Eric was superb in his communication and timely responses to questio Silver Spring on a custom built car. Although this was an out of state purchase, Eric was superb in his communication and timely responses to questions. It is apparent Eric has a wealth of knowledge regarding the cars he sells, as well as the PCD experience. Our buying experience could not have gone more smoothly and without hesitation, we recommend contacting Eric to assist with any auto purchase. We will certainly work with him again in the future. More

I offer this review as an independent professional who is keenly aware of the importance of customer service and "customer satisfaction". Lonnie Overby's service is worthy of commendation. Lonnie was tremend keenly aware of the importance of customer service and "customer satisfaction". Lonnie Overby's service is worthy of commendation. Lonnie was tremendously patient as I struggled to decide between (at least) two decidedly different vehicles. He confidently displayed his product knowledge, and lent ease to the process with his conversational and supportive demeanor. Special mention due Max Moyer, as well, for his commitment to making a potentially difficult deal work; No-nonsense...I was impressed. They earned this sale (and likely future business) by knowing when and where I needed them, and when and where I didn't. Well done. More

I had a great experience working with Harold from BMW Silver Spring. He worked diligently with me to get the car that I wanted and was always available to respond to any questions that I had. He got me a Silver Spring. He worked diligently with me to get the car that I wanted and was always available to respond to any questions that I had. He got me a great deal and his caring demeanor is a big reason why I decided to get my car from BMW of Silver Spring. More

The best and easiest process transitioning to a new car.I knew what I wanted as a car but Andre exceeded that! Best BMW experience ! knew what I wanted as a car but Andre exceeded that! Best BMW experience ! More