BMW of Silver Spring

Kyle has exceeded any and all expectations over and over again for me, my friends, and my family. He goes out of his way, is unbelievably responsive and available, and always follows thru regardless of the again for me, my friends, and my family. He goes out of his way, is unbelievably responsive and available, and always follows thru regardless of the circumstances. I am amazed by Kyle. I have been buying from so many dealerships and usually luxury vehicles. And he is by far, the best person I have ever had the pleasure of working with. And trust me, they usually all start off great. But with Kyle, it continues whether it is service, information or sales related! This guy is a rare and exceptional person. More

Dawit Hagos and Pedro Delgado helped me purchase a 2026 BMW X5 50e. I ordered the car and arrived in 4 weeks just as Dawit told me. Pedro made financing the BMW very easy. BMW X5 50e. I ordered the car and arrived in 4 weeks just as Dawit told me. Pedro made financing the BMW very easy. More

eric lovo professionally got me into my new car fast and easy. would recommend him in any situation while buying a car. answered all my questions and concerns. any need was a yes sir always 10/10 easy. would recommend him in any situation while buying a car. answered all my questions and concerns. any need was a yes sir always 10/10 More

I have purchased 3 vehicles from this dealership. Last purchase Nov 2024, Eric Lovo is wonderful to work with. Alex Leah in service is wonderful, higly recommend this dealer ship Last purchase Nov 2024, Eric Lovo is wonderful to work with. Alex Leah in service is wonderful, higly recommend this dealer ship More

This was my first time visiting BMW of Silver Spring, and I was genuinely impressed by the level of professionalism and hospitality. Upon arrival, I was warmly greeted by the receptionist, who was both polit I was genuinely impressed by the level of professionalism and hospitality. Upon arrival, I was warmly greeted by the receptionist, who was both polite and welcoming. She promptly introduced me to my Client Advisor, Edwin. From the moment we met, Edwin demonstrated exceptional customer service. He was knowledgeable, attentive, and took the time to understand my needs without making me feel rushed or pressured. His friendly demeanor and transparent communication made the entire experience comfortable and enjoyable. Overall, my initial visit to BMW of Silver Spring exceeded expectations. The staff created a welcoming environment, and the professionalism displayed throughout my interaction was commendable. I would not hesitate to recommend this dealership to others and look forward to returning in the future. More

Great service! Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explai Joe set us up with everyone and the communication was superb! We got a video of the car inspection where everything that needed to be done was explained in detail. We also got updates at every step and everything was completed perfectly within the shortest possible time. Thank you! More

Having purchased several vehicles in the past, I’m typically a bit hesitant when it comes to the dealership experience. However, working with Eric Lovo and Max Moyer completely changed that perception typically a bit hesitant when it comes to the dealership experience. However, working with Eric Lovo and Max Moyer completely changed that perception. Their low-pressure, highly professional approach made the process refreshingly straightforward and efficient. After reaching out to six dealerships in search of a specific vehicle, I spoke with Eric, shared my list of must-haves, and within an hour received an email with the only matching option available on the East Coast. Following a brief test drive of a similar model, Eric and Max coordinated a vehicle transfer and had it in my driveway before the end of the week. The experience was seamless, and I wouldn’t hesitate to go through it again with their team. Highly recommended. More

Ron and Ricky were fantastic to work with. Ron truly went above and beyond, delivering on his promise not to waste my time. He genuinely cared about me as a person, not just as a potential cus Ron truly went above and beyond, delivering on his promise not to waste my time. He genuinely cared about me as a person, not just as a potential customer. He provided valuable advice, even when it wasn’t the right time to make a purchase, and let me know when it would be. This made me feel like he was genuinely looking out for my best interests. I’m planning to buy my next car from him, regardless of which dealership he works at! Ricky, the finance manager, was also incredibly helpful. He patiently answered all my question. He didn’t rush me into making a decision but gave me the time and attention I needed to make an informed choice. I truly appreciated his time and patience. Max was also great! He offered to have food delivered to me while I waited for my deal to seal because I had been there for so long! I’ll happily return to this dealership, which is a 1.5-hour drive from my house, rather than the ones that are only 20 minutes away because of the exceptional service I received. Thank you, Ron, Ricky, and the entire team! More

After two disappointing BMW experiences in my area 3 hours away, my brother recommended Silver Spring BMW—where his neighbor had a great experience. I’m so glad he did. The first dealership I visited re hours away, my brother recommended Silver Spring BMW—where his neighbor had a great experience. I’m so glad he did. The first dealership I visited refused to let me test drive the X5 M or compare it to the 40e model and wouldn’t even order the car with the features I wanted. The second dealership kept us waiting over three hours to deliver a car that, we later found out, had a “Stop Sale” and then tried to pressure us into purchasing over $25,000 in nonrefundable warranties. Then, I found David Davila, and he completely changed my view of car buying—especially as a female buyer. He truly listened, worked after hours on a Saturday, and found an X5 in production with the exact features I wanted. Within 45 minutes, he had everything—including financing—handled electronically. On Monday, he ensured I could track the vehicle through the BMW app. On Tuesday, he texted me on his way to work to let me know he would be checking on delivery time. Because I’m flying in for delivery, David went the extra mile to coordinate everything in advance—managers, financing, service—so there are no delays. He even came in on his day off to make sure I had my car for vacation, saying, “It was easier for me to give up some of my time than delay your vacation.” The financing rep we spoke with was transparent, low-pressure, and broke everything down clearly, with no push for unnecessary add-ons. If you’re looking for a truly personalized experience, I highly recommend Silver Spring BMW and David Davila. More

As a first time BMW owner, I was impressed with the dealership but more importantly with the top notch customer service provided by Eric Lovo. He is knowledgeable, patient, and proficient. He explain dealership but more importantly with the top notch customer service provided by Eric Lovo. He is knowledgeable, patient, and proficient. He explained the operation and technical aspects of the vehicle and I drove the vehicle off the lot feeling confident. I left the dealership, ecstatic with my purchase and will definitely be a repeat customer and frequent the dealership for vehicle servicing. More