BMW of Silver Spring

Amazing service, courteous and knowledgeable. I really appreciate you guys. Highly recommend anyone shopping for a BMW to come here I really appreciate you guys. Highly recommend anyone shopping for a BMW to come here More

Over all very happy with Desirea Jackson and the that we bought, but the service department was slow in cleaning up the cat bought, but the service department was slow in cleaning up the cat More

My 2021 BMW X5 45e suddenly showed a drivetrain malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was w malfunction and stopped using the electric motor, leaving me with reduced engine-only performance. I drove it carefully for two weeks because I was worried about how expensive hybrid-related diagnostics and repairs could be. I finally scheduled a service appointment at BMW of Silver Spring, where Joy Chilcoat has been my trusted advisor for past visits. I arrived for my Monday 9:15 a.m. appointment expecting a long day, but their technician, Dong Phong, diagnosed the problem very quickly. He and Joy explained that it was an EME failure fully covered under Maryland’s TZEV warranty, including parts and labor. That level of clarity and reassurance meant a lot, especially with a hybrid system. With the Thanksgiving holiday approaching, Joy let me know that loaner vehicles were unlikely to be available. Even so, when I called mid-week, she was incredibly empathetic and escalated the request to her manager, Joe Diss. Thanks to both of them, I was able to pick up a loaner the same day—which helped tremendously with family visiting for the holiday. Joy has been excellent with consistent updates, clear explanations, and overall care throughout the repair process. Dong’s quick and accurate diagnosis saved me a lot of stress, and Joe’s support made a big difference. I highly recommend BMW of Silver Spring and their service team. Their professionalism and customer focus truly stand out. More

Customer service from beginning to end of sales was top notch. I really appreciate his patience and all the information he shared to make the process seamless. notch. I really appreciate his patience and all the information he shared to make the process seamless. More

I would like to write to review and express my gratitude to Edwin he was really helpful on helping me choosing the right car he went through all the options with me and my budget. & found us the right car. to Edwin he was really helpful on helping me choosing the right car he went through all the options with me and my budget. & found us the right car. He was really professional and polite I will be visiting again once I need to trade my car in the future and hopefully can work with Edwin again Thanks More

My experience at BMW of Silver Spring was wonderful. Mr. Askew was courteous, professional, highly knowledgeable, and genuinely cared about my new vehicle and personal experience at the dealership. I Mr. Askew was courteous, professional, highly knowledgeable, and genuinely cared about my new vehicle and personal experience at the dealership. I give him, and BMW of Silver Spring, my highest recommendation. More

I couldn't be happier with my new X3. From start to finish, everything was easy. I highly recommend BMW of Silver Spring. From start to finish, everything was easy. I highly recommend BMW of Silver Spring. More

Service was great and I drove out the lot very happy inside of my dream car inside of my dream car More

Great service from start to finish. My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even wash My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even washed and vacuumed my car for me as a courtesy. The service department really goes out of its way to make the service experience seamless!" att Merlin santana More

While I did not rate Steve at the time of my initial purchase November 2023, I want to emphasize that both he and Pedro were exceptional to work with at BMW Silver Spring. They were honest, professiona purchase November 2023, I want to emphasize that both he and Pedro were exceptional to work with at BMW Silver Spring. They were honest, professional, and consistently provided excellent customer service. I truly appreciated their support and would gladly work with them again in the future. More