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BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
4,548 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,548 reviews

March 25, 2023

Jim in service was excellent. Car was was hard afterwards.Service charges for repairs were very expensive More

by PEBBLE3ON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
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Mar 25, 2023 -

BMW of Westlake responded

Thanks for the five stars!

March 25, 2023

Fast and friendly service; highly recommend. Brittaney is efficient and I know everything will be addressed properly. More

by JZUGAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

March 25, 2023

Nate and team did a great job with the services they performed and the car was clean when they dropped it off at my home. More

by Katie M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Mar 25, 2023 -

BMW of Westlake responded

Thanks for the awesome feedback!

March 25, 2023

Dealership didn’t give me the true amount for the trade in value. Jared wasn’t not very flexible. More

by KimMo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
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Mar 25, 2023 -

BMW of Westlake responded

Thanks for letting us know about your experience. We’ll be sure to address your comment with the team.

March 24, 2023

Great to work with. Great service. Very impressed because they are true to their word. More

by Squalls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

BMW of Westlake responded

Thanks for the great feedback!

March 24, 2023

The service department was excellent in helping to provide excellent & quick service. I would highly recommend you. More

by Tapapish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Mar 24, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

March 24, 2023

I mistakenly went to the wrong dealership for my service appointment and Nate was nice enough to fit me in, rather than sending me to the one on the other side of town. More

by sarahmaenle
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Report | Print
Mar 25, 2023 -

BMW of Westlake responded

Thanks for the positive review about Nate!

March 23, 2023

So easy to schedule appointment. Fast and friendly service. Can’t say enough!! Video from mechanic was five diamond service. Made me feel like a member of the dealership. Not a RO More

by Donnie O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
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Mar 23, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

March 22, 2023

Great Service done right! I appreciate the time spent to fix the problem quickly and correctly. More

by DCROWELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nez Faraj , Nate Lieb
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Mar 22, 2023 -

BMW of Westlake responded

Thanks for the positive review!

March 22, 2023

Fixed my vehicle in 1 day, very happy with their service. Gave me a loner More

by TRISHA0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Report | Print
Mar 22, 2023 -

BMW of Westlake responded

Thanks for the positive review!

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