Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,610 reviews
May 24, 2023
Always accommodating and helpful in every way. Brittaney always greets everyone with a beaming smile and amazing expertise. She is absolutely the heart of the Service Department and I don't know a Brittaney always greets everyone with a beaming smile and amazing expertise. She is absolutely the heart of the Service Department and I don't know anyone that doesn't love her! Her service department deserves a 10. More
by LB
Employees Worked With
May 24, 2023
This dealership is great. I've owned a few different luxury vehicles and I chose BMW for my next one because of the great service that I received with my five series here in W I've owned a few different luxury vehicles and I chose BMW for my next one because of the great service that I received with my five series here in Westlake More
by ZACHARIAMCELWAIN
Verified CustomerMay 23, 2023
Great sales and service, I received reminders and did not have to make phone calls for the appointment have to make phone calls for the appointment More
by lauragilbertson
May 19, 2023
Good Job Brittaney & Good Job Westlake BMW. I Will Be Back Sooner Than Later. -Shaw I Will Be Back Sooner Than Later. -Shaw More
by Shaw
Employees Worked With
May 19, 2023
Good experience overall, Accommodating to my schedule and a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was the a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was then told there was no recall. More
by MATOUSEKRICK
Employees Worked With
Jim Strunk
May 18, 2023
I had a great experience with BMW Westlake, they got my car in right away for an oil change and sent me a video of other items that needed to be fixed which I appreciate the detail around that. The car wa car in right away for an oil change and sent me a video of other items that needed to be fixed which I appreciate the detail around that. The car was ready the next day which was great! More
by CORSICI
May 17, 2023
Outstanding. I was treated like a valued BMW customer. I was previously treated like xxxx by Classic BMW in Willoughby, OH so this was very nice. I was treated like a valued BMW customer. I was previously treated like xxxx by Classic BMW in Willoughby, OH so this was very nice. More
by ANDREW@VETERENLOG.COM
May 16, 2023
Maintenance is speedy and hassle free with the complimentary loaner. Cory was helpful in expediting the process. complimentary loaner. Cory was helpful in expediting the process. More
by JHRLEC
Employees Worked With
