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BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,610 reviews
May 16, 2023
Kelly was great, very efficient and knowledgeable. She made the whole buying process enjoyable from the beginning. She made the whole buying process enjoyable from the beginning. More
by ERICMADISONJETT
Verified CustomerEmployees Worked With
May 15, 2023
Typically service experience is excellent. This time dropped off car no follow up communication I called mid afternoon to get update and eta, no update or eta - car in process but assured they This time dropped off car no follow up communication I called mid afternoon to get update and eta, no update or eta - car in process but assured they will reach out. No call no text no video. I ended up calling again still in process 5:00 pm. I was unable to get car til mid morning when I requested video and felt it was just not bmw excellent as I am used to More
by SYLRADZ
May 13, 2023
Service manager is excellent and very helpful! Loved the video of my car during the service Loved the video of my car during the service More
by Denise
May 12, 2023
It was nice and welcoming everyone was nice and helped me understand the car showed me everything that I need to know understand the car showed me everything that I need to know More
by AAGATIC
May 11, 2023
Very easy experience Cory was helpful and friendly Also ver timely and thorough Thank you ver timely and thorough Thank you More
by MARKTUPA1@AOL.COM
May 10, 2023
Carl helped to get the issue we were having with our cooling fan addressed timely and efficiently. We were thrilled to learn that it was an electrical issue and that the fan itself was fine. He was re cooling fan addressed timely and efficiently. We were thrilled to learn that it was an electrical issue and that the fan itself was fine. He was responsive and very helpful. We will definitely be back. More
by dstine3
Employees Worked With
Carl Whelpley
May 09, 2023
Great service Great service, the drivers that took me back and forth to work were very friendly back and forth to work were very friendly More
by themaag@yahoo.com
May 08, 2023
They were nice, courteous and communicated well. 15 word min seems a bit much for this exercise 15 word min seems a bit much for this exercise More
by TIMMYS24
Employees Worked With
May 05, 2023
I recently purchased a new M550xi from John Caruso at BMW Westlake. Contrary to my last car buying experience (a new High Country Suburban 2 years ago), this buying experience was excellent. John was very Westlake. Contrary to my last car buying experience (a new High Country Suburban 2 years ago), this buying experience was excellent. John was very patient and helpful as my wife and I test drove multiple models over multiple visits. He was not pushy and when we got to the point we were ready to make a decision, he was willing to negotiate somewhat on price, even despite the fact that we would not be financing the purchase. Overall, I would definitely recommend working with John and BMW Westlake if you are in the market for a high performance car. More
by NICK N
