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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
December 28, 2022
Quick service but crazy expensive. I agreed to $100 oil change and $150 engine air filter, but passed on the $100 cabin filter. An extra $150 added to bill for some type of system chec I agreed to $100 oil change and $150 engine air filter, but passed on the $100 cabin filter. An extra $150 added to bill for some type of system check I didn’t agree to, but I didn’t have the time to stay and fight. MyBMW app said service contract was in place, dealer said “no” and I had to pay. Not sure who was right. No good reason to ever go back there for service. More
by DBSRBS
Verified CustomerEmployees Worked With
Nate Lieb
December 24, 2022
Great customer service and they were very thorough with inspecting my vehicle and letting me know what issues I had. I'm happy with the work that was done and my car is back to running good again inspecting my vehicle and letting me know what issues I had. I'm happy with the work that was done and my car is back to running good again More
by baynes_04
Employees Worked With
December 22, 2022
They could not find my car when I arrived to pick it up. They then found it but couldn’t find the keys. Took about 40 minutes in total. First issue I have had with the dealership. They then found it but couldn’t find the keys. Took about 40 minutes in total. First issue I have had with the dealership. More
by TCORENO
Employees Worked With
Several were looking for cars and keys, Nate Lieb
December 21, 2022
I made an appointment for service of rear tailgate lift mechanism back in September. Drove all of the way up there from Medina. They sent me away without repairing the problem and I haven’t heard from them mechanism back in September. Drove all of the way up there from Medina. They sent me away without repairing the problem and I haven’t heard from them since. More
by Darbie
Employees Worked With
No one helped me or repaired my vehicle
December 20, 2022
No problem. Comfortable waiting space. Service advisor was fine. Oil change was done in less than an hour. Comfortable waiting space. Service advisor was fine. Oil change was done in less than an hour. More
by JIM@WILLEY.COM
Employees Worked With
December 19, 2022
Very professional from start to finish. Great job! Customer service gets two thumbs up. Keep it up. Great job! Customer service gets two thumbs up. Keep it up. More
by TA1963
December 16, 2022
Gerry Mancini is a fantastic sales representative. If you had a class to teach sales people how to do the job, then you should be sure to have him teach it! If you had a class to teach sales people how to do the job, then you should be sure to have him teach it! More
by jmieschnidt
Employees Worked With
Other Employees :
Gerry Mancini , Jim Strunk
