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BMW of Westlake

Westlake, OH

4.8
4,611 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,611 reviews

April 13, 2022

Good Customer service. Bmw help me save money on service fees I couldn’t afford. More

by SUMMERTI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Whelpley
Apr 13, 2022 -

BMW of Westlake responded

Thanks for the amazing feedback!

April 13, 2022

Best part is Brittany in Service. She always knows what I need and makes scheduling easy. More

by JUDITH.SELLERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

April 13, 2022

I have purchased my last two BMW's from BMW of Westlake, and I have had a great experience both times. Jerry Mancini worked with me and the entire dealership was professional, polite, and very easy to work More

by Mike Ziegler
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Jerry and BMW of Westlake!

April 13, 2022

Cannot fix the problem I have had with my BMW for the last year, and I’m still trying to fix it after my visit today More

by MSAMAR
Recommend Dealer
No
Employees Worked With
No
Apr 13, 2022 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. Please contact the service manager, Carl, at 440-887-0000 to discuss further. Thanks.

April 12, 2022

Thanks for delivering my car when you said you would. Service person was great also. More

by GOLDAWD
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

BMW of Westlake responded

Thanks for this amazing review!

April 11, 2022

I came from out of town twice. Once to look at a vehicle and the second to make a deal and drive it off the lot. Jimmy (salesman) was easy to work with and very little pressure. Wo More

by gif5050
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Jimmy and BMW of Westlake!

April 09, 2022

The service department is able to set up last minute appointments, Brittaney is always helpful More

by aleonef
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Apr 09, 2022 -

BMW of Westlake responded

Thanks for the awesome feedback about Brittaney and BMW of Westlake!

April 08, 2022

Frustrated w communication and assistance during purchasing of car. They Did not meet my expectations! More

by Aimbot
Recommend Dealer
No
Employees Worked With
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

BMW of Westlake responded

Hello. We're not sure who you are but we're sorry to hear you had a poor experience. Please reach out to the manager Bob at 440-887-0000 to discuss this further. Thanks.

April 07, 2022

We have purchased several cars from this dealership and wouldn’t go anywhere else. Jerry Mancini is the prized jewel. Absolutely the best! More

by JodyJ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Westlake responded

Thanks for the amazing review about Jerry and BMW of Westlake!

April 07, 2022

Nate was great at the service desk, took care of everything I needed. Thank you ! More

by Lascolapop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Apr 07, 2022 -

BMW of Westlake responded

Thanks for the great review about Nate!

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