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BMW of Westlake
Westlake, OH
4,559 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,559 reviews
November 17, 2021
The service department has always been so easy for me to work with, and this visit was also excellent. I called explaining the issue, stopped by to have someone take a look at the problem, and was able to h work with, and this visit was also excellent. I called explaining the issue, stopped by to have someone take a look at the problem, and was able to have it fixed right away. I was even given a loaner for a short time as I was unable to stay. Top notch service! More
by NBLUPO
Verified CustomerEmployees Worked With
Jim Strunk
November 17, 2021
The dealership went above and beyond to make my first BMW experience great! Professional, friendly, great service, excellent communication, and SUPER knowledgeable. I went to the dealership closer to their experience great! Professional, friendly, great service, excellent communication, and SUPER knowledgeable. I went to the dealership closer to their close time and Nez made the time for me - was very patient answering my million and one questions and had an answer to everything - super knowledgeable. In addition, Nez had everything ready to go when I got there the next day to pick up my car. Mike was amazing in explaining the finance process to me and really broke down and made everything easy to understand. Finally, Ian was wonderful explaining how the X3 works! The service was wonderful - thank you all for my amazing BMW! More
by Zaida
November 16, 2021
Excellent dealership and wonderful staff, never had a problem with service. Always courteous and professional and on time. Highly recommended!! problem with service. Always courteous and professional and on time. Highly recommended!! More
by mdshahed
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
November 15, 2021
Had to make too many trips to get issue taken care of. Didn’t have loaner available for a month. Not what I would expect for purchasing such an expensive vehicle. I hope the next interaction is significan Didn’t have loaner available for a month. Not what I would expect for purchasing such an expensive vehicle. I hope the next interaction is significantly improved More
by JLEWIS006
Employees Worked With
Nate Lieb
November 11, 2021
Very friendly and even detailed the car for us -awesome job-and took us to the airport job-and took us to the airport More
by KRUEGERPIB
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
November 10, 2021
Exceptional service like always !!!This is my 4th BMW Exceptional service like always !!! This is my 4th BMW and I continue coming back. Ken & Bob worked together to find the vehicle that best matched my Exceptional service like always !!! This is my 4th BMW and I continue coming back. Ken & Bob worked together to find the vehicle that best matched my criteria. Outstanding customer service !! More
by gpimentel
Employees Worked With
November 10, 2021
I was interested in buying a used X3. There was only one left on the lot. Nez made the experience easy and stress free. Dirk went though the whole car with me and helped me connect everything and set the ca left on the lot. Nez made the experience easy and stress free. Dirk went though the whole car with me and helped me connect everything and set the car up to my liking. Both of them are awesome!! More
by RUTHANGUIANO
November 10, 2021
Thanks for the excellent service! Appreciate this dealer and all the work done on my car. God bless. and all the work done on my car. God bless. More
by IEMIMA
Employees Worked With
