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BMW of Westlake
Westlake, OH
4,603 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,603 reviews
December 17, 2021
The experience at the dealership was excellent and Jim and service couldn’t be any better with answering questions and assisting me with a ride home and service couldn’t be any better with answering questions and assisting me with a ride home More
by bryankissling
Verified CustomerEmployees Worked With
Jim Strunk
December 16, 2021
Brittaney was very helpful, as well as Charlie. Kudos to your staff for being so great to work with your staff for being so great to work with More
by Bob and Laura H.
Employees Worked With
December 16, 2021
Still waiting for parts to repair car. It has been 4 weeks.. Also, brought the car in 2 in a week and had to pay $150 each time to have car looked at. weeks.. Also, brought the car in 2 in a week and had to pay $150 each time to have car looked at. More
by KEDANDOPSU
December 16, 2021
I had the opportunity to work with John Caruso in finding my next car. I never felt like John was a salesman or trying to sell me something. He listened to what my needs were, what I was interested in gettin my next car. I never felt like John was a salesman or trying to sell me something. He listened to what my needs were, what I was interested in getting and helped me make it happen. Even in trying times where there wasn't a ton of inventory he found a way to get me into the vehicle I wanted without having to wait months. This is now my 2nd car from BMW of Westlake and I hope to be a customer for a long time. They are so helpful from the sale to the service and I am thankful for their entire team. I would absolutely recommend getting your next car from John and his team. More
by Dan
December 16, 2021
The employees provide are courteous and , knowledgeable and provide prompt service and I always have a good experience with them. and provide prompt service and I always have a good experience with them. More
by TBOCCIA1
Employees Worked With
December 15, 2021
Impressed! Nice clean atmosphere. Staff was professional and kind. Was mindful of what I wanted and needed done. and kind. Was mindful of what I wanted and needed done. More
by MISSHINE
Employees Worked With
December 15, 2021
Very clean, pleasant and cooperative, welcoming and very respectable. Also knowledgable and very helpful and patient respectable. Also knowledgable and very helpful and patient More
by coolfoo49
Employees Worked With
December 14, 2021
BMW accommodated me quickly at a time when I needed service for a flat tire. They were efficient and finished the job while I waited. service for a flat tire. They were efficient and finished the job while I waited. More
by CETIND
