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BMW of Westlake

Westlake, OH

4.8
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,547 reviews

September 17, 2021

Met with Jimmy and discussed what we were looking for. We are now driving that exact vehicle after a pleasant and professional experience. Thanks! More

by TERRY.CAUDILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
Sep 17, 2021 -

BMW of Westlake responded

Thanks for the great review about Jimmy and BMW of Westlake!

September 16, 2021

I don't have anything significant to add to the conversation. Thank you for everything. More

by TERRELL.PRUITT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

BMW of Westlake responded

Thanks for the positive review.

September 15, 2021

Brittany was a huge help and kept me updated throughout with any delays. I will be back for all future service needs! More

by JODIRAE78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Sep 15, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

September 15, 2021

Jerry Mancini, Dirk Steffen, and Mike Niedzwiecki exceeded our expectations for our 2022-X7 purchase. More

by halhaller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

BMW of Westlake responded

Thanks for the amazing review about the team at BMW of Westlake!

September 15, 2021

Jerry Mancini, Dirk Steffen, and Mike Niedzwiecki exceeded our expectations for our 2022 X7 purchase. More

by halhaller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

BMW of Westlake responded

We really appreciate your positive feedback about the team at BMW of Westlake!!

September 15, 2021

I had a great experience with Corey. He was courteous and professional. Kept me up to date on when my car would be ready. When I picked up my car and it had been washed and the floor mats were cleaned and w More

by ReneeSeybert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Cory and BMW of Westlake!

September 15, 2021

Paid $150 to diagnose a leak that took about one minute to diagnose. Quite high More

by tehawr34
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Lieb
Sep 15, 2021 -

BMW of Westlake responded

We apologize for your negative experience. At BMW of Westlake we are committed to fair, honest pricing. It’s unfortunate that you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact Carl at 440-887-0000 at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

September 14, 2021

Very fast service, professional and great communication. Clean waiting area. Nate did a great job, thank you. Mark the technician did a great job explaining what needed to be serviced on my vehicle. More

by DAVID.HOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Sep 14, 2021 -

BMW of Westlake responded

Thank you for the amazing review!

September 14, 2021

Brittany was extremely helpful in coordinating the full service and explanations in a very timely and helpful manner More

by CRAIGSCHULTZ89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about Brittaney and BMW of Westlake!

September 14, 2021

Great service as always! Even found a way to save me money when I could have easily been convinced to spend on things I didn’t quite need! More

by NJC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Sep 14, 2021 -

BMW of Westlake responded

Thank you for this positive review!

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