Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,547 reviews
August 30, 2021
We had a great experience. Stayed late to get our vehicle cleaned up and ready to go. This is the second car we purchased from BMW Westlake. cleaned up and ready to go. This is the second car we purchased from BMW Westlake. More
by tkaye003
Verified Customer
August 29, 2021
Good friendly staff that make me feel like a kid in the candy store . With all those beautiful cars they got in there . I always feel good jus going inside there. candy store . With all those beautiful cars they got in there . I always feel good jus going inside there. More
by Bennyd
Employees Worked With
Tom Zito
August 28, 2021
My experience with Tom and Steve was top notch …I drove almost 4 hrs to look at a hellcat they had and they made the buying experience easy…very friendly and not pushy at all…I would definitely recommend b almost 4 hrs to look at a hellcat they had and they made the buying experience easy…very friendly and not pushy at all…I would definitely recommend buying a vehicle from them… More
by Ron
Employees Worked With
Tom Zito, Steve David
August 28, 2021
Excellent customer care, great service very satisfied , Nate did a great job accommodating me very easy to schedule, I highly recommend BMW of Westlake For my future services Nate did a great job accommodating me very easy to schedule, I highly recommend BMW of Westlake For my future services More
by Tim
Employees Worked With
Nate Lieb
August 28, 2021
Great service,professional,timely car delivery and very knowledgeable BMW Genius service to learn apps. I have leased three other BMW cars with BMW of westlake with excellent experience specially with sale knowledgeable BMW Genius service to learn apps. I have leased three other BMW cars with BMW of westlake with excellent experience specially with salesperson John Caruso. More
by Tanveer
Employees Worked With
Other Employees :
Justin Niedzwiecki
August 27, 2021
Always fast and honest!! I wouldn’t take my vehicle anywhere else. The text message updates are also a bonus. I was even sent a video of my inspection. anywhere else. The text message updates are also a bonus. I was even sent a video of my inspection. More
by JASON.HAHN23
Employees Worked With
Nate Lieb
August 27, 2021
My transaction with Brittaney couldn't have been better! She took care of everything I needed and offered further benefits I was unaware of. Exceptional employee! She took care of everything I needed and offered further benefits I was unaware of. Exceptional employee! More
by AUSTRIAN66
Employees Worked With
August 27, 2021
Outstanding buying experience. Honest dealings. Used car was delivered in pristine condition. I would highly recommend salesman Ken Delk, he was easy to work with and communicated quickly and accurately. was delivered in pristine condition. I would highly recommend salesman Ken Delk, he was easy to work with and communicated quickly and accurately. More
by SAVANTCR
August 27, 2021
No pressure and no hassle buying! First dealership where I’ve ever experienced this. John Caruso was a very professional and friendly salesman. Ian went over all the features thoroughly and showed me how t I’ve ever experienced this. John Caruso was a very professional and friendly salesman. Ian went over all the features thoroughly and showed me how to use them. Mike in Finance was very friendly too. I never felt any pressure to purchase any vehicle extra protection packages. Simple and easy. More
by Dave G.
August 27, 2021
Great customer service and always helpful. Very knowledgeable. You all do a great job and I prefer weastlake location vs Solon, I do not mind driving just to get a better service. knowledgeable. You all do a great job and I prefer weastlake location vs Solon, I do not mind driving just to get a better service. More
by ILBE
Employees Worked With
Nate Lieb
