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BMW of Westlake
Westlake, OH
4,582 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,582 reviews
September 15, 2021
Brittany was a huge help and kept me updated throughout with any delays. I will be back for all future service needs! with any delays. I will be back for all future service needs! More
by JODIRAE78
Verified Customer
September 15, 2021
Jerry Mancini, Dirk Steffen, and Mike Niedzwiecki exceeded our expectations for our 2022 X7 purchase. exceeded our expectations for our 2022 X7 purchase. More
by halhaller
September 14, 2021
Brittany was extremely helpful in coordinating the full service and explanations in a very timely and helpful manner service and explanations in a very timely and helpful manner More
by CRAIGSCHULTZ89
Employees Worked With
September 14, 2021
Very fast service, professional and great communication. Clean waiting area. Nate did a great job, thank you. Mark the technician did a great job explaining what needed to be serviced on my vehicle. Clean waiting area. Nate did a great job, thank you. Mark the technician did a great job explaining what needed to be serviced on my vehicle. More
by DAVID.HOUT
Employees Worked With
Nate Lieb
September 13, 2021
I was out of town and in need of a tire balance.They I was out of town and in need of a tire balance. They were able to get me in immediately and resolve my issue. The technicians thoroughness and comm I was out of town and in need of a tire balance. They were able to get me in immediately and resolve my issue. The technicians thoroughness and communication was very appreciated. And the service rep who helped me was also great to deal with. I will definitely recommend them to my friends and family who live in that area. More
by kevinkevmack
Employees Worked With
Jim Strunk
September 12, 2021
We love working with Jerry! We appreciate how ready he is to help us find the right car to fit our needs and keep in touch throughout the process. He has earned our loyalty with this being my 3rd car purcha to help us find the right car to fit our needs and keep in touch throughout the process. He has earned our loyalty with this being my 3rd car purchase. Ian was a delight! He is an informative and thorough as he helped me set up my car to fit me needs. Mike in finance really wanted to connect with me as a person as we signed the paperwork. A completely wonderful experience! I love my car!! More
by Tbelle25
September 10, 2021
I purchased the vehicle online and paid cash, but the logistics of getting the car, title, and customer service was below expectations once they got my money. logistics of getting the car, title, and customer service was below expectations once they got my money. More
by GRAVESMG
September 10, 2021
Kelly did a nice job through the whole sales process and Ian tech support was excellent. Overall I was very satisfied with my experience at Westlake BMW Ian tech support was excellent. Overall I was very satisfied with my experience at Westlake BMW More
by DSUNKLE
September 09, 2021
Great customer service. They need more loaners though. Great staff who are very friendly and helpful. Pricing is reasonable. Communication is great. Strongly recommend. Thank you Great staff who are very friendly and helpful. Pricing is reasonable. Communication is great. Strongly recommend. Thank you More
by EMAD Elbadawy
