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BMW of Westlake
Westlake, OH
4,537 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,537 reviews
July 28, 2021
Ken and the team at BMW Westlake took great care of us. We were able to come in based on our schedule and the whole family felt welcome at the dealership. Great customer service and patience with us! We were able to come in based on our schedule and the whole family felt welcome at the dealership. Great customer service and patience with us! More
by juliepruneskidds
Verified CustomerJuly 27, 2021
Service to flush brake fluid took 4 hours. Service John C provided no update, no explanation, no response to text request and offered no apology. C provided no update, no explanation, no response to text request and offered no apology. More
by Ramona
July 27, 2021
Jerry Mancini has been an effective, responsive, and helpful sales representative for BMW of Westlake. The process of completing the sale of the BMW 430i to me was well-managed by Jerry. helpful sales representative for BMW of Westlake. The process of completing the sale of the BMW 430i to me was well-managed by Jerry. More
by mikebetts22
Employees Worked With
July 27, 2021
My car sparkles were changed and since then my car has not performed as it used to By the way it was an excellent performing car. IT WAS. not performed as it used to By the way it was an excellent performing car. IT WAS. More
by drlmd
July 27, 2021
I love Ken and Bob at BMW of Westlake! Always so helpful and friendly, and with national inventory so low, I appreciate the time and care they gave me to find the car I love! Mike was awesome as always in and friendly, and with national inventory so low, I appreciate the time and care they gave me to find the car I love! Mike was awesome as always in helping us through the paperwork efficiently! More
by SKN
July 26, 2021
Great Customer Service! Clean lobby and bathroom. Also very friendly and attentive staff, wait time accurate. I would definitely recommend this dealership for any vehicle needs. very friendly and attentive staff, wait time accurate. I would definitely recommend this dealership for any vehicle needs. More
by IIESHAHAMMOND
Employees Worked With
July 25, 2021
Service my car here for past 3 years now... thank you Brittney, she always provides the best customer service, deserves the best employee of the year 5⭐ Brittney, she always provides the best customer service, deserves the best employee of the year 5⭐ More
by Salvar88
Employees Worked With
July 24, 2021
This was my First time at this facility and was Very Impressed with their service. Brittany Quick was a pleasure to deal with. She was very friendly and took care of us with no problems. She is an as Impressed with their service. Brittany Quick was a pleasure to deal with. She was very friendly and took care of us with no problems. She is an asset to the service department. The technician who looked at my car was very thorough and diagnosed the problem quickly and ordered the parts I need. I don’t know his name but he was great. Would definitely recommend them to family and friends. More
by Impressed and Very Satisfied
Employees Worked With
