Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,547 reviews
May 12, 2021
A modern and clean service facility with helpful and knowledgeable service staff. My car was ready when promised. My car was washed, but would be nice to have the carpets swept too. knowledgeable service staff. My car was ready when promised. My car was washed, but would be nice to have the carpets swept too. More
by bryan.c.willhoite
Verified CustomerEmployees Worked With
Jim Strunk, Nate Lieb
May 12, 2021
They help me keep my “vintage” BMW Z4 in tip top condition. Reliable, friendly, and knowledgeable The service reminders/appointments help keep me on schedule. condition. Reliable, friendly, and knowledgeable The service reminders/appointments help keep me on schedule. More
by ckleibold
Employees Worked With
Jim Strunk, Nate Lieb
May 12, 2021
Excellent team at BMW Westlake. Excellent service. Communication was great and the video review of my car was unexpected and awesome. thank you again for the help. Communication was great and the video review of my car was unexpected and awesome. thank you again for the help. More
by jakekmartin
May 11, 2021
John did a great job of getting my BMW 335d diesel serviced, arranging for my loaner, and keeping in touch by text. First rate service! serviced, arranging for my loaner, and keeping in touch by text. First rate service! More
by JBALLARD701
Employees Worked With
May 11, 2021
Always fast, kind, and thorough professionals. They also make you feel like their home is your home. Never too busy for some good NEO banter. Would not go anywhere else! make you feel like their home is your home. Never too busy for some good NEO banter. Would not go anywhere else! More
by JD.SHANTI
Employees Worked With
I love the cashier. She is so fun and I love our little banter every time I see her. , Nate Lieb
May 11, 2021
Really enjoyed doing business with the company. Very open and knowledgeable about the 2017 750i bmw. The car looks beautiful and runs as advertised by its' reviews. and knowledgeable about the 2017 750i bmw. The car looks beautiful and runs as advertised by its' reviews. More
by LRGOINES
May 10, 2021
The department was great! Jim kept communication with me and let me know what was going on throughout the whole process. I even had a loaner vehicle so I wasn’t without a car while mine was being serviced. and let me know what was going on throughout the whole process. I even had a loaner vehicle so I wasn’t without a car while mine was being serviced. Great experience! More
by devona_davis
Employees Worked With
Jim Strunk
May 09, 2021
Jim investigated our concerns and explained the need for repairs. We followed his recommendations, and although the repairs were expensive, the issue was resolved and the car is once again quiet. Jim drove repairs. We followed his recommendations, and although the repairs were expensive, the issue was resolved and the car is once again quiet. Jim drove the vehicle himself to ensure that the problem was resolved. More
by MSA4733
Employees Worked With
Jim Strunk
May 09, 2021
We love our new BMW. Jerry made sure we were 100% happy with the vehicle we purchased and Nate in the service department made sure all was taken care of with a lighting issue we had. with the vehicle we purchased and Nate in the service department made sure all was taken care of with a lighting issue we had. More
by Tracy
