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BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,610 reviews
October 09, 2020
Christian always takes care of all my needs, he always takes time to explain the problems and solutions to any issues that I may be having with my vehicle. I have an older model BMW 335i and want to be takes time to explain the problems and solutions to any issues that I may be having with my vehicle. I have an older model BMW 335i and want to be driving for many more years. More
by mick5
Verified CustomerEmployees Worked With
Christian Gufreda
October 07, 2020
Disappointed. Receive a call with amount for repairs. Upon pick up get hit with another 30 is miscellaneous fees for use of rags or other items they can’t code. The wiring kit is around 40 bucks. Your Upon pick up get hit with another 30 is miscellaneous fees for use of rags or other items they can’t code. The wiring kit is around 40 bucks. Your 260 is labor wasn’t enough to cover the use of rags or other misc garage items?? More
by neanea11
Employees Worked With
Cassie Thadeus
October 07, 2020
Walked in expecting to look around and walked out with a new car! Ken was friendly, knowledgeable and thorough in approach and was never pushy. The entire process was smooth and actually fun. They even h new car! Ken was friendly, knowledgeable and thorough in approach and was never pushy. The entire process was smooth and actually fun. They even helped acquire my new plates! Thanks! More
by drpete
Employees Worked With
October 07, 2020
I received excellent service, care and professional from BMW of Middleberg Hts. Christian was pleasant, professional and everything was taken care of. I’ll bring my car back! BMW of Middleberg Hts. Christian was pleasant, professional and everything was taken care of. I’ll bring my car back! More
by KATARINAGUFREDA
Employees Worked With
Christian Gufreda
October 05, 2020
My sales person Ken Delk was excellent and made sure I was completely satisfied with everything. From the beginning until the end, a great experience. was completely satisfied with everything. From the beginning until the end, a great experience. More
by jazzinqueens
Employees Worked With
October 02, 2020
Nez, is awesome! We worked together for about 8 weeks, finding the right car. He was never pushy and listened to my needs. Thank you! finding the right car. He was never pushy and listened to my needs. Thank you! More
by Milisa
October 02, 2020
Jerry was referred to me by a family member for my first BMW purchase and I couldn't have been happier with my experience. The entire process was smooth and Jerry was professional and supportive throughout BMW purchase and I couldn't have been happier with my experience. The entire process was smooth and Jerry was professional and supportive throughout the purchase. I would highly recommend Jerry to anyone! More
by afleming689
Employees Worked With
October 02, 2020
My husband always took care of my car service, his recent passing from covid virus left me to reach out for assistance on my SUV Beginning with the first call I made to Middleburg BMW from the receptionist passing from covid virus left me to reach out for assistance on my SUV Beginning with the first call I made to Middleburg BMW from the receptionist to . Christian who handled my service evaluation and coordination I could not have been happier. Thank you for great service. Diann More
by DIANNSMITH
Employees Worked With
Christian Gufreda
October 01, 2020
They have nice people that work there. It is very nice to get free loaner cars. I just wish BMWs were not so expensive they have any work done on them. get free loaner cars. I just wish BMWs were not so expensive they have any work done on them. More
by KDV298
Employees Worked With
Christian Gufreda
October 01, 2020
I wanted to say a big thanks to the folks at Middleburg BMW for making my purchase of my vehicle smooth and pleasant. Greg did a great job locating the vehicle I wanted and bringing it to the Middleburg d BMW for making my purchase of my vehicle smooth and pleasant. Greg did a great job locating the vehicle I wanted and bringing it to the Middleburg dealership. The transaction was the smoothest I've ever had purchasing a vehicle. And special thanks to the management for fixing the small issue with my front bumper to ensure I was 100% satisfied with my BMW. Definitely will buy my next one from these guys! More
by DDSALINAS8
