BMW of Westlake

BMW of Westlake, purchased 2018 X3 Dealership experience was great. Quickly got help from a sales rep when I arrived. Helped me look at multiple vehicles and showed me the different fea Dealership experience was great. Quickly got help from a sales rep when I arrived. Helped me look at multiple vehicles and showed me the different features. Patiently helped me with multiple test drives to see how the different models felt. Once I decided on a vehicle, they walked me through all the finance options to make sure I fully understood. After purchase, they spent more than an hour showing me how to use all of the features in the new car. Overall best experience I have had with a dealership. More

Some really good people working there. I bought an x3. Was supposed to pick it up Saturday. Was free Friday and the GM Adam agreed to get paperwork and car prepped that day. That is excel I bought an x3. Was supposed to pick it up Saturday. Was free Friday and the GM Adam agreed to get paperwork and car prepped that day. That is excellent customer service. Bob the sales manager was very good. So was the finance manager. Dirk the BMW genuis is a great guy - very respectful, knowledable about his product and overall classy. Although John was off that day I could not be more pleased with his service. He's a class act. Patient. Curteous and pleasant. I give him an A+ for his attention. Oh and Carl in service is also very cusomter focused and respectful. This is appreciated. More

Sales I liked the salesman and the delivery briefing. We like the X3. We already had an X5 from this dealer. I did not like the dealer's process for vali I liked the salesman and the delivery briefing. We like the X3. We already had an X5 from this dealer. I did not like the dealer's process for validating my personal check. The used a third party verifier, and I had no idea who I was dealing with. I had to get on the line with the verifier and tie in my bank. I don't like giving out any data to unknown third parties. I had just written a personal check for more than $70,000 just four years ago with this dealer. It would seem that customers that the dealer knows should not be subjected to this process. More

Great buying experience I just switched dealers and glad that I found BMW of Westlake. John Caruso (sales) and Justin Niedzwiecki (product genius) were great to work with. I just switched dealers and glad that I found BMW of Westlake. John Caruso (sales) and Justin Niedzwiecki (product genius) were great to work with. Would highly recommend! More

Excrllent I just bought a new BMW M550. everything was great. My salesperson, John Redden, was outstanding. The manager, Adam Moon, was very personable I just bought a new BMW M550. everything was great. My salesperson, John Redden, was outstanding. The manager, Adam Moon, was very personable, and went out of his way to make me feel welcome. The young man who explained all of the controls was exceptionally good. Best of all, they made me a very fair deal. I will buy again from the same dealership in a few years. John Alexander More

New car purchase This was not my first purchase from this dealership. They are always friendly, fair and professional. I would highly recommend this dealership to an This was not my first purchase from this dealership. They are always friendly, fair and professional. I would highly recommend this dealership to anyone looking for a BMW. More

The BEST car buying experience ever Jerry made this out of state car buy experience seamless. Attention to detail, patience, and professionalism are his strong suits. I originally planne Jerry made this out of state car buy experience seamless. Attention to detail, patience, and professionalism are his strong suits. I originally planned to have the car shipped, but decided to pick it up. Well worth the trip!!! Nez spent as much time as I needed going over the operational functions of the before driving back to St.Louis. Totally Satisfied......Customer Service at its BEST!! More

Outstanding Car Buying Experience Putrri Padbatan (Sales) was wonderful throughout the whole experience. Very informative and made the whole experience easy for us. She even came in d Putrri Padbatan (Sales) was wonderful throughout the whole experience. Very informative and made the whole experience easy for us. She even came in during her day-off to assist us with the test drive. We will do business again! More

Outstanding and Helpful Jerry made everything easy. He went out of his way for us and really took his time and was very casual with us. He wasn't forceful at all he was very Jerry made everything easy. He went out of his way for us and really took his time and was very casual with us. He wasn't forceful at all he was very accommodating and he really made this buying experience a great and comforting one. I recommend him and this dealership so highly and I look forward to making future purchases here specifically with Jerry. More

Great Experience Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the initial selection meetings. More