BMW of Westlake

Great team! I recently purchased a new car from BMW Westlake.. The process couldn't have been better, everyone I met at the dealership was professional and helpf I recently purchased a new car from BMW Westlake.. The process couldn't have been better, everyone I met at the dealership was professional and helpful. I would highly recommend BMW Westlake. More

Excellent Experience We've worked with John Caruso in the past and he makes the entire process of trading in a car and buying a new one seamless and enjoyable. Mike in fi We've worked with John Caruso in the past and he makes the entire process of trading in a car and buying a new one seamless and enjoyable. Mike in finance also did a great job, was very organized, and made that part of the process go smoothly. Nathan, the BMW Genius, did an awesome job explaining the new features of the vehicle - there are many changes since our purchase five years ago - and helped us feel comfortable as we drove away for the first time. More

Helpful, relaxing, respectful and kind. The reason I am giving a good review was because I was helped promptly, respected and treated with an overall high quality relaxing atmosvehere all ar The reason I am giving a good review was because I was helped promptly, respected and treated with an overall high quality relaxing atmosvehere all around. The showroom was clean the cars inside the showroom were intresting and the doors were unlocked making me feel trusted to experience what each car feels like on the inside. The waiting area was quiet and had nice refreshments and the seats were comfortable. My 2003 BMW X5 3.0I although not the newest most expencive car in the service area was treated with respect and thoughtfuly cleaned by hand. However it would have been nicer if I was greeted at the front door desk by someone, greeted by the salesmen when walking by their desks although some of them are busy the ones who are not this would help and the ventalation system in the building could at times be too noisy for a high end showroom. Overall though I would be happy to come back someday. More

Outstanding Second BMW and couldn’t be happier. Everyone was extremely kind and knowledgeable. Second experience with john Caruso. As I told him, refreshing to Second BMW and couldn’t be happier. Everyone was extremely kind and knowledgeable. Second experience with john Caruso. As I told him, refreshing to be treated as an equal to a male shopping for a car. This wasn’t the case at other luxury dealerships I visited. Love this dealership! More

Great facility, friendly staff, best service BMW Middleburg heights is a great location with great staff. I got relatively quick appointment for service, with a loaner vehicle. Work was performe BMW Middleburg heights is a great location with great staff. I got relatively quick appointment for service, with a loaner vehicle. Work was performed quickly and the car came out with an awesome look after thorough cleaning. I worked with the service manager, Cassie Thadeus, and received 5 star professional and pleasant service. I would definitely recommend this place for BMW service. The shop is open till 8.00 on Monday and Thursday, which is convenient for after work pick up. More

Awesome service! The team made me feel comfortable to raise any concerns I had about my vehicle. They sounded knowledgeable about the technical issues of my car and we The team made me feel comfortable to raise any concerns I had about my vehicle. They sounded knowledgeable about the technical issues of my car and were very transparent about effort needed to fix it. There is something unique about the team where they make seemingly big deals look trivial. As a customer I naturally sounded alarmed about my concerns. The BMW guys never did. They calmly walked me back into practical solutions and took my stress away. Great team! More

Simple, frustration-free experience. John is very easy to work with. He made purchasing my BMW 2 Series as easy as having a conversation. I drove almost 8 hours to see the car and everyth John is very easy to work with. He made purchasing my BMW 2 Series as easy as having a conversation. I drove almost 8 hours to see the car and everything was exactly as it was described. More

BMW of Westlake in Middleburg Heights I had my car in for a routine service. Everything went great! I would definitely recommend bring your car here for service. From the text/email remind I had my car in for a routine service. Everything went great! I would definitely recommend bring your car here for service. From the text/email reminders for your up coming appointment thru the call and text to check and see how your service was performed was exceptional! Great customer service! More

No hassle Very quick , in and out, had great rental for the day picked it up at the end of the day the paperwork was ready car washed and ready to go Very quick , in and out, had great rental for the day picked it up at the end of the day the paperwork was ready car washed and ready to go More

Amazing hassle free expweiance Had an amazing experience buying my Audi A7. I had the pleasure of working with Travis Connor and Steve David. I was out of town during the process b Had an amazing experience buying my Audi A7. I had the pleasure of working with Travis Connor and Steve David. I was out of town during the process but Travis made it effortless and fast. No pressure sales ever...I will be back and definitely refer anyone I know. thanks again!! More