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BMW of Westlake
Westlake, OH
4,603 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,603 reviews
January 03, 2018
Excellent experience This is my fifth BMW . We've been working with John Caruso, one of the salesman at BMW of Westlake and he has always very courteous, extremely help This is my fifth BMW . We've been working with John Caruso, one of the salesman at BMW of Westlake and he has always very courteous, extremely helpful and is the biggest reason why we continue to buy BMW's at BMW of Westlake. He always gives that personal touch which is so appreciated. He also keeps us informed of the latest promotions offered by BMW. Most importantly, we trust him and that means everything!! More
by Susan/love my ordered car!
Employees Worked With
January 03, 2018
Satisfied customer Good dealer support, good follow up on inquiries ,Supportive sales staff Returned to the dealership do to good experience with previous lease, ha Good dealer support, good follow up on inquiries ,Supportive sales staff Returned to the dealership do to good experience with previous lease, had confidence to return given quality of dealership More
by Catguy
Employees Worked With
Steve Mihalic
January 03, 2018
Perfect Excellent sales and service. Got exactly what I wanted. Couldn't be happier. Steve was very knowlegable and enjoyed working with him to find the ca Excellent sales and service. Got exactly what I wanted. Couldn't be happier. Steve was very knowlegable and enjoyed working with him to find the car I wanted. More
by Cookiemonster
Employees Worked With
Steve Mihalic
January 03, 2018
Car purchase Reached out to Ken Delk and was given information that was very useful. Purchased a car shortly after and his service was impeccable. He was polite, Reached out to Ken Delk and was given information that was very useful. Purchased a car shortly after and his service was impeccable. He was polite, professional and very service oriented. I also like the fact he was a Marine for 20 years. Always great to work with someone who served our country. Thank you on both fronts Ken! More
by Stylin in my 2nd BMW!
Employees Worked With
Other Employees :
Justin Niedzwiecki
January 02, 2018
Great Experience I recently purchased a BMW X3 at BMW Westlake. Steve Mihalic, Jimmy Laumer and Nate Lieb were great to work with and answered all of my questions. I w I recently purchased a BMW X3 at BMW Westlake. Steve Mihalic, Jimmy Laumer and Nate Lieb were great to work with and answered all of my questions. I would definitely recommend BMW Westlake to my family and friends. More
by crystallynn
December 30, 2017
Great deals very willing to work with you This is the 6th car I have purchased from this dealership. They are always Willing to get me the best deal. Also they always serviced my cars and I h This is the 6th car I have purchased from this dealership. They are always Willing to get me the best deal. Also they always serviced my cars and I have been happy with each service. More
by Ggetts
December 29, 2017
BMW X1 This is the second vehicle I have purchased from Howard Schneider at BMW of Westlake. Howard is a true professional. Sales and service support are out This is the second vehicle I have purchased from Howard Schneider at BMW of Westlake. Howard is a true professional. Sales and service support are outstanding. I highly recommend this dealership. More
by jlanigan
Employees Worked With
Howard Schneider
December 29, 2017
Enjoyable experience overall Let me start off by saying that over the years I've not enjoyed the car buying experience. I'd rather go to the dentist. But I can honestly say that Let me start off by saying that over the years I've not enjoyed the car buying experience. I'd rather go to the dentist. But I can honestly say that this time around it was different, thanks to Putrri Padbatan. I've never owned a BMW. I was an Audi guy. But, I needed a change and with the help of Putrri, I chose a BMW X3. She was very helpful, informative and let me take my time in my decision as I narrowed things down to Lexus, Mercedes or BMW. With her help, I really think I got a great deal and have been very happy with my new vehicle. I will recommend Putrri to my friends and family when they are in the market. More
by mpz
Employees Worked With
Putrri Padbatan
December 29, 2017
Howard Schneider has provided me with exceptional service I just purchased my third car from BMW of Westlake and I worked with Howard Schneider for all three. There has never been any pressure, and Howard ha I just purchased my third car from BMW of Westlake and I worked with Howard Schneider for all three. There has never been any pressure, and Howard has been an excellent resource for info on the cars and financing. He also keeps in touch during each lease to make sure everything is going well and that I am completely satisfied. There are at least 3 BMW dealers closer to me, but BMW of Westlake and Howard make it worth the drive. More
by mtaylor72
Employees Worked With
Howard Schneider
December 29, 2017
Kudos to Howard Schneider Howard was very accommodating when helping me select my new X3. Howard answered all questions in a professional and patient manner. I appreciate his Howard was very accommodating when helping me select my new X3. Howard answered all questions in a professional and patient manner. I appreciate his efforts to ensure that I would be over the moon with my ultimate driving machine. More
by IPAD
Employees Worked With
Howard Schneider
