BMW of Westlake

Straightforward easy process I initially inquired online about a used vehicle that was located at the BMW Middleburg Heights location. I was contacted promptly by "Q" and told hi I initially inquired online about a used vehicle that was located at the BMW Middleburg Heights location. I was contacted promptly by "Q" and told him I lived near BMW of Westlake. He immediately had the vehicle brought to that dealership and put me in touch with a salesman there. After a test drive and quick discussion of numbers and my options, I reached a deal with Steve M. He was easy to work with and honest and made the whole process painless. Thanks to both Q and Steve. More

Great First Time Experience!!! Having had no experience at purchasing something this large on line Q was great to work with from the start. Compared to the other out of state seller Having had no experience at purchasing something this large on line Q was great to work with from the start. Compared to the other out of state sellers that I was forking with Q was quick to respond to the questions I had. He was helpful in allowing me make an informed decision. I honestly don't think I will ever go to a dealership again. Q is the perfect partner to a busy person who knows what they want and doesn't have the time to physically get out and shop everywhere to find exactly what they want. I would highly recommend him and gladly work with him again on a future deal More

Honest and transparent Q was great to work with from the start. Being an out-of-state buyer who could not physically be there he was extremely patient and detailed as far Q was great to work with from the start. Being an out-of-state buyer who could not physically be there he was extremely patient and detailed as far as honoring requests for as many pictures videos etc. of the car that I needed so I could make an informed decision. Even though in the end I ended up not purchasing this particular vehicle I would highly recommend him and gladly work with him again on a future deal. If you are doing business at this store and want to be taken care of right ask for Q. More

Great experience Just took delivery of a CPO BMW 435i xDrive coupe from Steve Mihalic. Could not have gone smoother. Everyone was helpful, pleasant and reasonable. Just took delivery of a CPO BMW 435i xDrive coupe from Steve Mihalic. Could not have gone smoother. Everyone was helpful, pleasant and reasonable. Not the stereotypically painful car-buying experience! More

Outstanding as Always! John Caruso struck gold finding me find my 4th BMW. The entire BMW of Westlake team continues yet again to exceed my expectation. Thank you! John Caruso struck gold finding me find my 4th BMW. The entire BMW of Westlake team continues yet again to exceed my expectation. Thank you! More

Great selection and service. I purchased a CPO BMW 550ix, and it was a very pleasurable, professionally handled transaction. Jerry Mancini was my salesman, and he was very accomm I purchased a CPO BMW 550ix, and it was a very pleasurable, professionally handled transaction. Jerry Mancini was my salesman, and he was very accommodating and easy to work with. Justin Niedzwiecki was my 'genius', and he went through the features of the vehicle thoroughly and at a pace that I could absorb. The value they offered me on my trade in was very fair, and the entire experience was great. Highly recommend that you visit BMW of Westlake if you are interested in a quality vehicle and quality experience. More

Outstanding BMW Dealership and Staff I would like to say Thank you To John Caruso, Mike Niedzwiecki, Justin Niedzwiecki, Brittany in Service you all always give the most professional and I would like to say Thank you To John Caruso, Mike Niedzwiecki, Justin Niedzwiecki, Brittany in Service you all always give the most professional and outstanding customer service. This is what keeps me coming back as a loyal customer for the last 15 years or so. Thank you for making my expiencence as a customer so smooth and effortless! More

Outstanding Service We purchased two X3s from Howard. Each experience was easy, no pressure and efficient. Howard is passionate about BMW and it shows in how he presents We purchased two X3s from Howard. Each experience was easy, no pressure and efficient. Howard is passionate about BMW and it shows in how he presents himself and the products. He's very knowledgeable, and if he doesn't know an answer, he finds out quickly. I highly recommend Howard and the team at BMW Westlake. More

New Car Lease I liked the people I dealt with the first, second, and this time. This is my fourth BMW lease. I have also leased 2 Mercedes. BMW of Westlake's app I liked the people I dealt with the first, second, and this time. This is my fourth BMW lease. I have also leased 2 Mercedes. BMW of Westlake's appreciation for the type of car I want and all the options is most helpful.. Not all dealerships or brands care what you want. They just want to sell a car even if you don't like the car.. More

Simple, hassle free buying experience with Steve Mihalic I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve Mihalic was upfront and worked quickly to answer my questions and followed up with a few emails later that day. We agreed on a fair price and fair transaction. Finance team was easy to work with too. I came back a few days later and they had everything ready for me and I was in and out in 1 hour with the CPO vehicle I wanted. Thank you BMW Westlake Jason More