BMW of Westlake

Professional and quality service! John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong commun John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong communicator and very organized. He made this process smooth and easy! I arrived at the dealership and everything was on schedule and ready for delivery, I will be back in 36 months and hope to make another deal with John!! Everyone who was part of this process was spot on and very engaging! I will recommend BMW of Westlake to anyone who is looking to drive a BMW! Thank you again John and team it was a pleasure!!!! More

Solid service I would highly recommend BMW of westlake. I live in Cincinnati and gladly do business with them from this distance for this level of service. I would highly recommend BMW of westlake. I live in Cincinnati and gladly do business with them from this distance for this level of service. More

Excellent experience, will be back in 36 months for BMW #4 This is my third BMW and I would not think of going anywhere else. Service is always outstanding. Prices are fair. Dealership is convenient and easy t This is my third BMW and I would not think of going anywhere else. Service is always outstanding. Prices are fair. Dealership is convenient and easy to access. Sales and service staff is phenomenal. I worked with Ken Delk for this purchase. Ken is knowledgeable, fair, and quick to reply. He will communicate promptly with his customers by their preferred means. I was able to negotiate the entire purchase via email. Ken also emailed me all of the paperwork so that I could complete it before coming into the dealer. I look forward to working with Ken again. Mike Niedzwiecki helped me complete the finance portion of my purchase. Mike was well-prepared as I spent less than 10 minutes in his office. Justin the Genius was also very knowledgeable about the technology of the new car and was able to answer all of my questions. More

All is well This is the second BMW I bought from Ken. He is knowledgeable, courteous and a very nice gentleman. If I will buy another BMW I will go to Ken again. This is the second BMW I bought from Ken. He is knowledgeable, courteous and a very nice gentleman. If I will buy another BMW I will go to Ken again. More

Great experience leasing my first car I was very satisfied with the way the salesmen were professional and straight forward with me. I've been to other dealerships where I felt like I was I was very satisfied with the way the salesmen were professional and straight forward with me. I've been to other dealerships where I felt like I was getting swindled, but not here. Will definitely be getting my next car from Chad at BMW Westlake! More

Awesome experience Tony my salesperson was a pleasure to work with. I was expecting to be treated like everyone's perception of a used car salesperson but he is totally Tony my salesperson was a pleasure to work with. I was expecting to be treated like everyone's perception of a used car salesperson but he is totally opposite of what you have been told. He treated me like I was a very important person. The whole process from a-z was quick. The test drive,the finance department, ( don't remember the finance guys name but he was awesome as well). What I enjoyed the most was there wasn't the usual, we negotiate on a price, price comes in higher then I want to pay, salesperson says let me get my manager and see what can be done. There was none of that, I told them how much I wanted to pay they came back with a figure ( slightly more) then my offer, and we meet in the middle. There were 2 cars almost exactly the same. I test drove the vehicle with litterly one more option. After they came back with the numbers I was turned off. Thats when Tony's quick thinking came in he was like I have the exact same car without that 1 option and it will save you about $60 a month. If it wasn't for his quick thinking I was about to walk. I will suggest BMW of Westlake to all my friends. More

Great staff at Westlake BMW I've been in and out of the Westlake BMW dealership several month as I zeroed in on the car we wanted. John was always available to answer our questi I've been in and out of the Westlake BMW dealership several month as I zeroed in on the car we wanted. John was always available to answer our questions. I was in no hurry to buy the car but really appreciated not being pressured with calls. We also appreciated the time Nate spent with us going over the many features of car. It'll take us some time to get dialed-in on how we use the i-drive. A good car purchase experience. Randy More

BMW Westlake takes care of you I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at t I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at this dealership was the best I experienced. John Caruso so was so helpful when I came in. He was attentive and helped me find exactly what I wanted. In fact even after I had agreed on a vehicle -- I called him and told him I'd like different one in another color. John worked quickly to make sure I was happy with the sale. Aside to this -- both times I came to BMW Westlake I had a toddler with me and we were there for hours. I was happy to see BMW Westlake is family friendly. Nate was also great in helping me get to know the configurations and tools available in the car. Easy to understand and was super helpful. I also stopped by after the sale because I thought I had forgotten something in the vehicle I traded in-- John was not working that day but both Bob and Dirk helped me out. Excellent service . You feel comfortable with the staff and they're genuinely there to take care of you. More

Out of state purchase I purchased a Nissan GT-R and I live in Pa and had a trade in. I never bought a car with out seeing it.My salesman Travis Connor made the whole proces I purchased a Nissan GT-R and I live in Pa and had a trade in. I never bought a car with out seeing it.My salesman Travis Connor made the whole process very easy. The car was as described and exceeded my expectations They took care of all the shipping and the car was delivered to my door and my trade in was picked up.. Very professional and nice people to work with I definitely recommended anyone out of state or local More

Great transaction Would recommend to anyone looking for vehicle. So nice to work with a dealership that embraces modern technology. Fair price for a used car. Will r Would recommend to anyone looking for vehicle. So nice to work with a dealership that embraces modern technology. Fair price for a used car. Will return soon More