BMW of Westlake

Excellent experience in buying a new BMW My wife and I are very impressed with the level of service and expertise of the staff. We went into the dealership with a certain car in mind but it My wife and I are very impressed with the level of service and expertise of the staff. We went into the dealership with a certain car in mind but it was not readily available. We described to Howard Schneider what we were looking for and he brought out a car that we instantly loved. The purchase was easily and expertly accomplished. When we picked the car up the next day Dirk Steffen showed us to high points of the technology. We left very happy and are enjoying the car greatly. More

May '17 lease re-up John and Dirk went above and beyond expectations for me as I was looking to turn in my car and lease a new one. John helped me find the exact car I w John and Dirk went above and beyond expectations for me as I was looking to turn in my car and lease a new one. John helped me find the exact car I was looking for and made the swap as efficient as possible. Dirk took the time to go over all the features on the new vehicle and made sure I was completely comfortable before pulling off the lot. This was my 2nd experience with this dealership and I would be 100% comfortable in referring this team to friends, family, etc. Great jobs guys and thank you!! More

More than a salesman! Q is so knowledgeable and down to earth its like how could you not purchase! I've never had an experience like that i traveled an hour to the dealersh Q is so knowledgeable and down to earth its like how could you not purchase! I've never had an experience like that i traveled an hour to the dealership and I would do it all over again! Everything was so easy and I finally got the vehicle ive been wanting! Thank you for everything! Quality service goes along way and it was very much appreciated! More

Couldn't be happier! This was our second BMW that we got from John Caruso and can't say enough about how happy we are with his customer service. He goes above and beyond This was our second BMW that we got from John Caruso and can't say enough about how happy we are with his customer service. He goes above and beyond our expectations and finds a way to get us the best deals. We highly recommend him and this dealership! More

Very happy buying a car there When in market for a BMW went to Bmw of Westlake. The sale person Jerry Mancini was very helpful. At the time last year price was more then I wanted t When in market for a BMW went to Bmw of Westlake. The sale person Jerry Mancini was very helpful. At the time last year price was more then I wanted to spend for a car I cannot drive due to my job. This year decided to buy a car all wheel drive that I can enjoy more. Found a 2014 cpo 640 xi I went out to dealership test drive. Was very happy. There where a few issues with the car.they took care of all the issues before making an offer. After that I gave them full price for car. There was no preasure to buy. They did not waste my time. And I felt rhere was no bs practice at that dealership. When picked up car they went over everything. I will recommend dealership and buy my next car from them. Sincerely Richard mott More

A HAPPY Customer - Tawny Buying a luxury vehicle can be stressful. However, John Carruso and the BMW of Westlake team understand the meaning of putting the customer first and Buying a luxury vehicle can be stressful. However, John Carruso and the BMW of Westlake team understand the meaning of putting the customer first and demonstrating EXCEPTIONAL SERVICE! My experience with this team over the past 3 years has been nothing but stress free including the purchase of my new vehicle. John's responses to my many questions, compassion, and genuine concern for meeting my expectations literally brought me to tears. Rarely, do you find people who truly care about what you want and how you want it. John and the team are shining examples of how I define BEST IN CLASS SERVICE. For people considering the purchase of a car, choose BMW of Westlake where I am confident you will leave fully satisfied. May God bless John and this team. Sinerely, Tawny Jones More

professional with no nonsense buying No nonsense buying at this dealership. Found the car I loved and Steve made buying quick and easy. The car sells itself but the dealership you choos No nonsense buying at this dealership. Found the car I loved and Steve made buying quick and easy. The car sells itself but the dealership you choose will make a difference in your experience. Treated with courtesy and respect. More

Unprofessional and belittling Client Advisor John Redden promptly followed up with me via email after I inquired about a car on their website. After obtaining more information abou Client Advisor John Redden promptly followed up with me via email after I inquired about a car on their website. After obtaining more information about the car, I did some research on the market value of the specs of this car and followed up with him with an offer. His reply was curt and unprofessional, passively suggesting I was ignorant. Perhaps my offer was low but that's why you negotiate, right? There's too much inventory of (and too many other BMW dealers offering) the particular car I'm looking for to make it worth working with someone so rude. More

Great customer experience Ken Delk was very easy and helpful to work with. The sales and delivery process from start to finish was quick and smooth. I would highly recommend Ke Ken Delk was very easy and helpful to work with. The sales and delivery process from start to finish was quick and smooth. I would highly recommend Ken to anyone in the market for a BMW. More

Great Experience Jerry Mancini is highly recommend. He did everything he said he would and on time. We couldn't be more pleased with our experience. He actually called Jerry Mancini is highly recommend. He did everything he said he would and on time. We couldn't be more pleased with our experience. He actually called a few days after picking up the vehicle to make sure things were good. More