BMW of Westlake

Great customer experience Ken Delk was very easy and helpful to work with. The sales and delivery process from start to finish was quick and smooth. I would highly recommend Ke Ken Delk was very easy and helpful to work with. The sales and delivery process from start to finish was quick and smooth. I would highly recommend Ken to anyone in the market for a BMW. More

Unprofessional and belittling Client Advisor John Redden promptly followed up with me via email after I inquired about a car on their website. After obtaining more information abou Client Advisor John Redden promptly followed up with me via email after I inquired about a car on their website. After obtaining more information about the car, I did some research on the market value of the specs of this car and followed up with him with an offer. His reply was curt and unprofessional, passively suggesting I was ignorant. Perhaps my offer was low but that's why you negotiate, right? There's too much inventory of (and too many other BMW dealers offering) the particular car I'm looking for to make it worth working with someone so rude. More

Excellent Experience, No Hassel In short, I worked with John Redden for 6 months trying to find my perfect car. Throughout that entire time I was treated with respect and never press In short, I worked with John Redden for 6 months trying to find my perfect car. Throughout that entire time I was treated with respect and never pressured to purchase a car. I knew that I would be buying a car from him once I found It though. He was a pleasure to work with and is always available for any questions. As for the rest of the dealership, it is kept clean and has all of the comforts you would expect. The staff were great from the genius Nate through the sales manager Jared to the finance manager Mike. I'm looking forward to enjoying my M3 and working with the service staff to keep it perfect. I highly recommend this dealership to anyone interested in aquiring a new BMW. More

Great Experience Jerry Mancini is highly recommend. He did everything he said he would and on time. We couldn't be more pleased with our experience. He actually called Jerry Mancini is highly recommend. He did everything he said he would and on time. We couldn't be more pleased with our experience. He actually called a few days after picking up the vehicle to make sure things were good. More

Best Car Buying Experience Was looking on line at Used BMWs either a 320 or 328i with less then 30,000 miles and came across a 320i manual transmission and saw that BMW of Westl Was looking on line at Used BMWs either a 320 or 328i with less then 30,000 miles and came across a 320i manual transmission and saw that BMW of Westlake had one it was the right color, miles and price. I put in an inquiry on line and got a response the next day from Jerry Mancini and went in with my 2003 Saab 9-3 that I traded. Jerry and his associates gave me the confidence I needed to feel comfortable with getting me out of my old car and into my new one within a 3 day time frame! More

Great Experience Great service and experience buying a new car from BMW of Westlake! Steve was great to work with and they were willing to work with me on getting the Great service and experience buying a new car from BMW of Westlake! Steve was great to work with and they were willing to work with me on getting the deal I was looking for. Justin was great going through all the features on the car. It was great to work with Mike on the paperwork. Thank you again, it was great to meet you all. More

wonderful helpful they explain all the details of service and the new car a bright and airy dealership wonderful people like john Caruso fred palmer and mike n helpful they explain all the details of service and the new car a bright and airy dealership wonderful people like john Caruso fred palmer and mike niedzwiecki made it a nice and fast experience. More

Competent Being an out of town customer, I needed confidence I was working with a professional, Steve and his associates gave me the confidence I needed to feel Being an out of town customer, I needed confidence I was working with a professional, Steve and his associates gave me the confidence I needed to feel comfortable working with BMW of Westlake from 500 miles and a plane ticket away. They fulfilled everything I needed in making my purchase successful. More

Outstanding Dealership A car buying experience unlike any other I've had. Jerry did a great job finding answers to all my questions and helping put together a very fair deal A car buying experience unlike any other I've had. Jerry did a great job finding answers to all my questions and helping put together a very fair deal on the vehicle I was trading in and purchasing. I would highly recommend a visit to this dealership if you're in the market for a new car. More

Great Service! Got a great deal on a CPO 535i xDrive! Jerry and Fred were most friendly and courteous. I accepted an equitable offer for my trade-in. Spent less th Got a great deal on a CPO 535i xDrive! Jerry and Fred were most friendly and courteous. I accepted an equitable offer for my trade-in. Spent less than 5 minutes with Mike from Finance. Spent most of my time with BMW Genius Dirk. My 5 was ready when I arrived. Very, very efficient and productive dealership. Professionalism was second to none. Thank you Westlake BMW! More