BMW of Westlake

the best and easiest dealership to buy from from start to f we had the best experience our sales person q was amazing friendly professional and knowledgeable our finance person was helpful witty and definitely we had the best experience our sales person q was amazing friendly professional and knowledgeable our finance person was helpful witty and definitely loving his profession all good and we will be back to get our next car it was worth the 2 hr drive from NY. More

Great BMW Dealership BMW of Westlake is a great dealership and I had a great experience there. They showed me that they really wanted me to become a customer and were wil BMW of Westlake is a great dealership and I had a great experience there. They showed me that they really wanted me to become a customer and were willing to work to get my business. More

Wonderful new BMW facility in Westlake. I was really pleased with this Dealership- from their courtesy, personal service and their willingness to answer any question I might have. They were I was really pleased with this Dealership- from their courtesy, personal service and their willingness to answer any question I might have. They were a big help in steering me to the car and accessories that I wanted. It was a great experience!! More

Q = True Baller I've purchased two vehicles recently and spoke to many salespeople. Most have been pushy and at times straight up lie about things. Q, on the other ha I've purchased two vehicles recently and spoke to many salespeople. Most have been pushy and at times straight up lie about things. Q, on the other hand, is persistent, hard working and straightforward. In my mind, there is a difference between pushy and persistent. Q followed up with me, but didn't pressure me into anything. He worked hard to find answers, rather than redirecting the conversation or making something up. If he didn't have an answer, he would check and call, text or email me back. Q is a funny and friendly guy, who will put you at ease and allow you to make a decision you are comfortable with. Q truly went out of his way, whereas, other dealers in the area couldn't be bothered to respond in a timely manner or give me accurate details about the vehicle they were selling. For example, another dealer didn't bother to tell me it smelled like death in the vehicle I traveled 4 hours to see. They tried to cover it up with some god-awful coconut bomb after I mentioned it. I told them I was disappointed and left. To be honest, I didn't think I was going to purchase the vehicle I did from Q when I started my car search journey. However, after going to other dealerships and running into the same annoying sales tactics and tomfoolery, the decision was clear. Q worked with me, heard my concerns and ultimately provided the best deal. I don't know what it is about being a car salesman, and why so many think they should treat people like sub-human mutants without a brain. Q simply treated me like a human and with respect. By the end of the experience I would have purchased anything from Q. Used diapers? Sure, sign me up. I couldn't wait to throw my money at him. While it could have all been a ruse and I'm a sucker, I do believe Q genuinely cares about his customers, because he sees them as people, not dollar signs. I'm sure he likes money too, but who doesn't? Further, the professionalism at this dealership extends beyond Q as well. Everyone else I interacted with at the dealership was friendly and competent. I was even "that guy" that came in right before they closed. You know? The customer that everyone hates, walking in at the last minute. In fairness, I drove from really far away, but still the dreaded last minute customer. Q and the finance guy (Dan, I believe), stayed WELL past close to assist me in purchasing a vehicle. They didn't pressure me or make me feel like a terrible person. They just remained professional and got the job done. In summary, Q is a true baller-extraordinaire in regards to customer service, selling cars and making you feel good about spending all your hard earned swole dollars. And, yes, I am a real customer. I totally purchased a vehicle here yesterday. More

It was a very pleasant experience! I recently bought a used 2013 Honda Pilot from BMW of Middleburg Heights and it was a very good experience. All paperwork and application was fast and I recently bought a used 2013 Honda Pilot from BMW of Middleburg Heights and it was a very good experience. All paperwork and application was fast and smooth. My sales person, Greg, was very helpful and communicated thoroughly with me before, during and after sale. The second day after I bought the car I got calls from him about my experience and he offered his help. It was a very pleasant experience! More

Best car buying experience ever. Westlake BMW dealership is and has continued to be wonderful . They have reached out to us just to make sure we are enjoying our BMW but also if we ha Westlake BMW dealership is and has continued to be wonderful . They have reached out to us just to make sure we are enjoying our BMW but also if we have any questions. I just loved the whole experience at Westlake BMW. I've told my everyone how much fun I had buying my car. Sincerely, Amy More

Level of professionalism Q from the moment I pulled in greeted me with professionalism. He gave me a no hassle, no pressure experience. This is what I needed after numerous fa Q from the moment I pulled in greeted me with professionalism. He gave me a no hassle, no pressure experience. This is what I needed after numerous failed attempts at other dealers. I never felt like I was being taken advantage of, nor being manipulated like a puppet for his gain. I felt I was being treated with honesty and kindness. Have to give a thank you to Steve as well, who also assisted in reaching my best options. I will most certainly recommend these people to others. More

Outstanding Experience Q Shirazi, Steve David and Mike Niedzwieki were easy to work with. There was no pressure. They were fair, knowledgeable and transparent throughout the Q Shirazi, Steve David and Mike Niedzwieki were easy to work with. There was no pressure. They were fair, knowledgeable and transparent throughout the buying process. They remained extremely reponsive to my calls subsequent to the sale in assisting me in canceling the unused warranty contract on the SUV I traded in as well as a helping with a few follow up service items related to the SUV I purchased. Great professionals and it was an outstanding buying experience. More

CPO Purchase at Westlake Ken and the team was great. Ken always made himself available, even off hours. His accommodations, and focus on service was a breath of fresh air. Ken and the team was great. Ken always made himself available, even off hours. His accommodations, and focus on service was a breath of fresh air. More

Great Suggestions, No Pressure, Good Deal From accommodating us when we showed up unscheduled for a test drive, to handling follow up questions to discuss options, to offering a good, reasonab From accommodating us when we showed up unscheduled for a test drive, to handling follow up questions to discuss options, to offering a good, reasonable deal, Steve Mihalic was the ultimate professional. And he went the extra step of asking whether we would want to take delivery at the BMW Performance Center in South Carolina since we currently live in Georgia, but were buying in Ohio. What an incredible experience for both my wife and me. The X5 is great, and Steve made the process more comfortable than we've ever experienced (this is our 4th BMW and 12th vehicle overall). Kudos to the team at BMW of Westlake! More