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BMW of Westlake
Westlake, OH
5,248 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,248 reviews
August 01, 2025
I was repeatedly promised my car was done by Kevin only to have to follow up and ask what happened. He was full of reasons and excuses but I had to complain to get answers and management didn’t call even a to have to follow up and ask what happened. He was full of reasons and excuses but I had to complain to get answers and management didn’t call even after promising to do so. My BMW will be serviced by another dealership. I won’t be returning. 7 weeks is too long for not getting regular updates More
by STACEYJOJOHNSON
Verified Customer
July 31, 2025
Very helpful. Fixed everything as promised in a timely fashion. The service coordinator also found an extra rebate for the tires I purchased. Fixed everything as promised in a timely fashion. The service coordinator also found an extra rebate for the tires I purchased. More
by MAC
Employees Worked With
Kevin
July 31, 2025
Cory was very responsive and helpful I had no problems dealing with him. All good. dealing with him. All good. More
by JDTAVOLIER
Employees Worked With
July 29, 2025
Always great service. Very friendly and accommodating. Corey and Brittany are very helpful and thoughtful. Very friendly and accommodating. Corey and Brittany are very helpful and thoughtful. More
by wyantsmiling
Employees Worked With
Other Employees :
Andrew Shaw
July 28, 2025
I appreciated the dealership’s friendly, low-pressure, and professional atmosphere. John Redden was very helpful and and a fine salesperson. and professional atmosphere. John Redden was very helpful and and a fine salesperson. More
by GUY.STEPHENS75
July 27, 2025
Very positive experience. Responsive to inquiry about the car and very easy to negotiate final sale Responsive to inquiry about the car and very easy to negotiate final sale More
by JAMES.M.ISAACS89
July 27, 2025
Britany was very helpful , she new exactly what is needed to be done and also gave me a loaner car until service Wes completed. to be done and also gave me a loaner car until service Wes completed. More
by ORIETAMLATAC
Employees Worked With
July 26, 2025
Very easy to schedule appointment and Kevin the service representative kept me posted throughout the day as to the status of the vehicle. I received a text and a call when the vehicle was ready early the s representative kept me posted throughout the day as to the status of the vehicle. I received a text and a call when the vehicle was ready early the same afternoon. More
by KEVIN.PRENDERGAST
Employees Worked With
Kevin
July 23, 2025
I feel so comfortable going there where everyone knows my name . Everyone there is so friendly . I can’t ask for more than that name . Everyone there is so friendly . I can’t ask for more than that More
by NATEMANSOUR1
July 22, 2025
Kevin assisted me during the process of getting my BMW fixed. We set a price at the beginning and he met that price range whilst giving great customer service along the way! Thanks Kevin fixed. We set a price at the beginning and he met that price range whilst giving great customer service along the way! Thanks Kevin More
by DOMOQUALLS
Employees Worked With
Kevin
