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BMW of Westlake
Westlake, OH
4,626 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,626 reviews
December 18, 2023
Always great service. They always go above and beyond and make sure everything gets handled. They always go above and beyond and make sure everything gets handled. More
by sakodo
Employees Worked With
Other Employees :
Christian Gufreda
December 18, 2023
Good communication, a list of recommended repairs was reviewed with me. The repairs were completed in a timely fashion reviewed with me. The repairs were completed in a timely fashion More
by DEL.LEKAN
Verified CustomerDecember 17, 2023
Condescending and arrogant not to mention failure to disclose service change for using credit card in advance. Also battery in my key was low when I left causing me to return at a later date to get it f disclose service change for using credit card in advance. Also battery in my key was low when I left causing me to return at a later date to get it fixed. More
by PAOLUCCI26
December 17, 2023
Cory continues to amaze with his professionalism and dedication to excellent customer service. His flexibility has been a life saver for my entire family dedication to excellent customer service. His flexibility has been a life saver for my entire family More
by LHERHARDT
Employees Worked With
December 16, 2023
Very good Always easy experience. At is done on time and kept abreast of any issues that may come up in a timely manner. At is done on time and kept abreast of any issues that may come up in a timely manner. More
by JJCARUSO1
December 16, 2023
Very thoughtful n knowledgeable with common courtesy a good place to take care of your vehicle good place to take care of your vehicle More
by gwilhe1
Employees Worked With
December 16, 2023
Scheduling service appt was quick and straightforward. Easy drop off. Easy pick up. All service issues explained thoroughly by Andrew. Easy drop off. Easy pick up. All service issues explained thoroughly by Andrew. More
by SAMOORMAN
December 16, 2023
Had to wait almost a month for an appointment because I needed a service vehicle. There is no excuse for the wait. I then had to pay 2% extra for using a credit card for payment. We have two BMW’s and will needed a service vehicle. There is no excuse for the wait. I then had to pay 2% extra for using a credit card for payment. We have two BMW’s and will not be back for service. More
by Garyo
