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BMW of Westlake - Service Center

Westlake, OH

4.7
2,002 Reviews

2,002 Reviews of BMW of Westlake - Service Center

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December 21, 2022

Very professional and there service outstanding. Sales people are on point with customers needs. Will go back More

by MILENDISURGICALSUPPLY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Dec 21, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

December 20, 2022

No problem. Comfortable waiting space. Service advisor was fine. Oil change was done in less than an hour. More

by JIM@WILLEY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

BMW of Westlake responded

Thanks for the positive review!

December 19, 2022

Very professional from start to finish. Great job! Customer service gets two thumbs up. Keep it up. More

by TA1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Dec 19, 2022 -

BMW of Westlake responded

Thanks for the positive review!

December 19, 2022

All departments very friendly. Provide free pickup and delivery if vehicle needs service and keeps you in the loop. More

by JPINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Dec 19, 2022 -

BMW of Westlake responded

Thanks for the positive review!

December 16, 2022

Gerry Mancini is a fantastic sales representative. If you had a class to teach sales people how to do the job, then you should be sure to have him teach it! More

by jmieschnidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerry Mancini , Jim Strunk
Dec 16, 2022 -

BMW of Westlake responded

Thanks for the awesome feedback!

December 14, 2022

Jim was very friendly, honest and helpful Very delightful to work with—great way to start my day!!! More

by amy-green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Dec 14, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Jim!

December 10, 2022

$66. 95 to replace wiper blades. That's my review. I've examined the invoice several times. $66.95. More

by WTKIICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

BMW of Westlake responded

Hello, sorry to see this negative review. We did advise on the price of wipers at the beginning. This is our cost.

December 08, 2022

Jim in service went above and beyond in helping me with my 2000 M5. I had one front wheel that the finish was peeling off. He found a shop to refinish the wheel at a very reasonable price. Definitely wo More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Dec 08, 2022 -

BMW of Westlake responded

Thanks for the awesome review about Jim!

December 05, 2022

Scheduling and service was simple, Was in and out in the time estimated, Very Pleased with BMW of Westlake, This is our second vehicle from this location and will be back for our 3rd. Thank You More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

BMW of Westlake responded

Thanks for the amazing review!

December 01, 2022

Very professional and the customer service was great , and I will recommend it to friends and family More

by MILENDISURGICALSUPPLY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Dec 01, 2022 -

BMW of Westlake responded

Thank you for the great review!

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