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BMW of Westlake - Service Center

Westlake, OH

4.7
1,990 Reviews

1,990 Reviews of BMW of Westlake - Service Center

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August 27, 2021

My transaction with Brittaney couldn't have been better! She took care of everything I needed and offered further benefits I was unaware of. Exceptional employee! More

by AUSTRIAN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney and BMW of Westlake!

August 26, 2021

Customer service is always great at this dealership. Jim is always awesome and helpful! Each time my car is serviced he’s always a pleasure. More

by airica1@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Aug 26, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Jim and BMW of Westlake!

August 25, 2021

Very good service, and very professional, highly recommended. They tell you exactly what’s wrong with your vehicle. Plus no pressure on the customer to have service done. More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 25, 2021 -

BMW of Westlake responded

Thanks for the positive review about Nate and BMW of Westlake!

August 25, 2021

These people have it down to a science, fast, clean, accommodating and friendly, this is what all service should be like. I have been with Ganly BMW for over 20 years More

by Bernie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

BMW of Westlake responded

Thanks for the amazing review and for your loyalty!

August 23, 2021

They made sure that I was aware of everything they did. They had everything ready for me and are very attentive to my needs on everything. More

by SCOTTCROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 23, 2021 -

BMW of Westlake responded

Thanks for the positive review!

August 20, 2021

Everyone is receptive and attentive to the needs that I had. They answered all questions clearly and carefully and asked if I had any further ones. The car was clean and ready when they were finished. Grea More

by BKWRKBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 20, 2021 -

BMW of Westlake responded

Thanks for the fantastic review!

August 20, 2021

Another phenomenal experience with BMW of Westlake. I had a regular service performed and a couple of small items regarding the digital interface and some road noise addressed. Scheduling was fast and easy. More

by MATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

BMW of Westlake responded

Thank you for this awesome review about Brittaney and BMW of Westlake!

August 19, 2021

Talked to Jimmy our sales men.Told him how much we enjoyed the X5.Service was a Great as always.will be back for 20000 Mile service More

by AMICCA4201
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Aug 20, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Jimmy and BMW of Westlake!

August 18, 2021

Expeditious. Brittany saved us money with the $199 deal for 3 oil changes instead of two. Flanders, Flanders,Flanders. Wise up! Don’t aggravate your customers! More

by GGREENLEAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was good, too., Jim Strunk
Aug 18, 2021 -

BMW of Westlake responded

Thanks for the great review!

August 18, 2021

Love the service department at BMW of Westlake! Brittaney is always accommodating with scheduling and makes service as painless as possible. The service techs (Charlie) is extremely knowledgeable and provide More

by mylisamiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Whelpley
Aug 18, 2021 -

BMW of Westlake responded

Thank you for the amazing review about your service team at BMW of Westlake!

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