BMW of Westlake - Service Center

Had my 2005 Z4 in for a couple of new switches in which one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. one involved removing the convertible top. Charlie in service did an Excellent job. When he was finished you couldn’t even tell anything was done. The car was spotless. Thank you Charlie !!!! Britney was again very helpful in getting the job scheduled in a timely manner. I will continue dealing with them in the future. Very Pleased More

I’ve bought so many cars over the years (different brands and dealerships) and this dealership was BY FAR, the best and easiest to work with. Super straight forward and simple. I definitely won’t dread my ne and dealerships) and this dealership was BY FAR, the best and easiest to work with. Super straight forward and simple. I definitely won’t dread my next car buying experience with them, I’ll look forward to it!! More

The waiting room is spacious. But the coffee was undrinkable. No tea or other cold drinks other than water on offer. A bit disappointing in waiting area. But service was very good. undrinkable. No tea or other cold drinks other than water on offer. A bit disappointing in waiting area. But service was very good. More

Great service,professional,timely car delivery and very knowledgeable BMW Genius service to learn apps. I have leased three other BMW cars with BMW of westlake with excellent experience specially with sale knowledgeable BMW Genius service to learn apps. I have leased three other BMW cars with BMW of westlake with excellent experience specially with salesperson John Caruso. More

Excellent customer care, great service very satisfied , Nate did a great job accommodating me very easy to schedule, I highly recommend BMW of Westlake For my future services Nate did a great job accommodating me very easy to schedule, I highly recommend BMW of Westlake For my future services More

Always fast and honest!! I wouldn’t take my vehicle anywhere else. The text message updates are also a bonus. I was even sent a video of my inspection. anywhere else. The text message updates are also a bonus. I was even sent a video of my inspection. More

My transaction with Brittaney couldn't have been better! She took care of everything I needed and offered further benefits I was unaware of. Exceptional employee! She took care of everything I needed and offered further benefits I was unaware of. Exceptional employee! More

Great customer service and always helpful. Very knowledgeable. You all do a great job and I prefer weastlake location vs Solon, I do not mind driving just to get a better service. knowledgeable. You all do a great job and I prefer weastlake location vs Solon, I do not mind driving just to get a better service. More

Customer service is always great at this dealership. Jim is always awesome and helpful! Each time my car is serviced he’s always a pleasure. is always awesome and helpful! Each time my car is serviced he’s always a pleasure. More

Very good service, and very professional, highly recommended. They tell you exactly what’s wrong with your vehicle. Plus no pressure on the customer to have service done. recommended. They tell you exactly what’s wrong with your vehicle. Plus no pressure on the customer to have service done. More