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BMW of Westlake - Service Center

Westlake, OH

4.7
2,124 Reviews

2,124 Reviews of BMW of Westlake - Service Center

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September 02, 2025

Brittaney is the best service advisor I’ve ever had the privilege to work with and the only advisor I trust to maintain my M4 Competition! She’s always professional, straight-forward, honest, and has a bea More

by KevinPhamUSMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2025

The team was extremely helpful with my issue and made it a seamless experience for me. Top notch service and extremely professional More

by mike.mottola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2025

Whenever my car needs service, I know that all of the service staff will do everything they can to get the work done quickly and at a reasonable cost. More

by borysepakush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2025

I love BMW of Westlake. They treat me very well, are very communicative and provide detailed videos from the service techs regarding all services. More

by KELLYAPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
September 02, 2025

Kevin was completely customer attentive as I needed a new tire late on a Friday afternoon right before they closed. He provided thoughtful advice and a speedy installation that I appreciated. Without his de More

by ERINBARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
September 02, 2025

Matt did an amazing job and was very professional. Made sure I was taken care of and kept me updated ASAP. The techs also did an exceptional job by diagnosing the car and completing all the requested/ More

by Abdul Murra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2025

It was excellent. Matt did an excellent job in describing the issue and was resolved in a timely manner. More

by mikebellantoni
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 04, 2025 -

BMW of Westlake responded

We hope to be of service to you again in the future. Best wishes, BMW of Westlake

August 29, 2025

They were very accommodating, quick, courteous and professional. I would highly recommend Ganley BMW Westlake. More

by JCONWAY425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

BMW of Westlake responded

Thank you, and have a fantastic day!

August 29, 2025

It’s really a pleasure to take my car to BMW! So organized and efficient in their service! More

by regome33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

BMW of Westlake responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2025

Cory is always interested in helping in any way he can! He answers questions throughly and gives you the information necessary to make an informed decision! Everyone is very professional and sincere about More

by BKAUF11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.