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BMW of Westlake - Service Center

Westlake, OH

4.7
2,011 Reviews

2,011 Reviews of BMW of Westlake - Service Center

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May 20, 2025

I had a tire replaced. afterwards a message popped up on the display to have the wheel electronics checked by the service center ++. A few days later had the other 3 tires More

by tpq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

May 20, 2025

It was a nice experience, quick, clean, easy to get work done with complimentary wifi More

by CJACKSON.GOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

May 19, 2025

The Service Dept is why I keep coming back to this dealership! They are all awesome!!! More

by KVELTRI
Recommend Dealer
Yes
Employees Worked With
Kevin, Corey & Brittney
May 22, 2025 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

May 18, 2025

Service advisor Kevin Wagner was very helpful, took care of everything regarding maintenance needed and a recall. More

by DDLOGAN672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 21, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 18, 2025

I called to get car serviced, the person was rude and said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for servi More

by RONMILISSA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

BMW of Westlake responded

Ron, we regret to hear that you had this experience with us. I will bring this to the attention of the service manager.

May 18, 2025

Matt was fine. But one of the issues (lamp malfunction) is still not fixed. The light came on when I left the parking lot. Waiting for a call. More

by ROBERT.HOON
Recommend Dealer
No
Employees Worked With
Matt
May 21, 2025 -

BMW of Westlake responded

Robert, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I will ask the service manager, John Cordell, to follow-up with you.

May 15, 2025

Appointments set through service advisors are reasonable, better than those available on the website, and the advisors will work with customers. Repairs appear to be competently done. More

by DDOERNERLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
May 18, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

May 14, 2025

Always an excellent experience. Entire staff goes above and beyond! Sam Kadriv did an excellent job on the detailing More

by RAC33
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 17, 2025 -

BMW of Westlake responded

We're happy to hear you had such a positive experience with our team!

May 13, 2025

Clean neat helpful kind good need more information need more ideals for the customer to go after More

by KEMPTRAWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier Lady 5 star
May 17, 2025 -

BMW of Westlake responded

Thank you a for taking the time to let us know how we did. We hope you have a great day!

May 13, 2025

While traveling through Ohio from out of state I received quick and efficient service on my vehicle due to tire damage. More

by ABWALKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 17, 2025 -

BMW of Westlake responded

We are glad we could help!