Back

BMW of Westlake - Service Center

Westlake, OH

4.7
1,990 Reviews

1,990 Reviews of BMW of Westlake - Service Center

Sort by
May 01, 2025

Great service! Very comfortable atmosphere. Knowledgeable car mechanic, caring. I do feel service charges are overpriced. More

by MISSHINE
Recommend Dealer
Yes
Employees Worked With
I don't
May 01, 2025

Diagnostic fee is WAY overpriced. Should have been able to do that for no more than $100 More

by TAMBURAIVO
Recommend Dealer
No
May 01, 2025

Easy, but expensive It cost 1300$ for oil change and a new battery. It was expensive and no discounts were offered More

by REANAD
Recommend Dealer
Yes
Employees Worked With
Matthew
May 01, 2025

I always have the best experience at westlake bmw! Best service, nice workers. I always have the best experience at westlake bmw! Best service, nice workers, dog friendly, the best! More

by yjinn2202
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
April 30, 2025

Cory and the cashier were very personable. Very clean facility. Communication was great throughout service. More

by JOHSONP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

BMW of Westlake responded

Thank you for sharing your positive experience!

April 30, 2025

Excellent communication with both Mathew and the technician. Service advisor took the extra time to document all my concerns for the technician. Technician did an excellent job at addressing my conc More

by BR223899
Recommend Dealer
Yes
Employees Worked With
Mathew
May 02, 2025 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

April 29, 2025

Brittaney is amazing that's why I keep coming back and buying another BMW BMW will continue to get my business! More

by KVELTRI
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
April 29, 2025

Very clean, nice waiting area, conducive to working. Appreciate the beverages while waiting for my car More

by NLMULL714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

April 29, 2025

Great service! Loved having the service video to show the customer what needs to be fixed in the BMW. I also loved having the valet service since I live 45 minut More

by TINA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas-Valet Driver
May 02, 2025 -

BMW of Westlake responded

Tina,reviews like this give us motivation and help us ensure we provide high-quality care.

April 29, 2025

Brittaney is amazing that's why I keep coming back and buying another BMW BMW will continue to get my business! More

by KVELTRI
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
May 02, 2025 -

BMW of Westlake responded

Thank you for your kind review; we are happy to pass along your comments to Brittaney.

May 02, 2025 -

BMW of Westlake responded

We really appreciate your feedback!