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BMW of Westlake - Service Center

Westlake, OH

4.7
2,043 Reviews

2,043 Reviews of BMW of Westlake - Service Center

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January 03, 2025

Excellent customer service from Brittaney and the service department. I highly recommend this dealership and the services they provide !! More

by ALISONMARINO12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Alison, thank you so much for the positive review!

January 02, 2025

Great job . very good service . friendly customer service . Will definitely recommend BMW to family and friends . More

by YASSOGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 02, 2025

Service department was quick, friendly, and communicated very well. They also helped clarify a few operational questions we had, left us with a very clean car and got us out the door quickly. More

by PTHORNTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

January 02, 2025

They are very accommodating, personable and we appreciate how they keep us in the loop regarding what is found and needed with our vehicles More

by KBERLEE74
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 06, 2025 -

BMW of Westlake responded

Thank you for your kind words and this wonderful review!

January 02, 2025

Always a pleasure to take my car there for service. Took the time to take my car for a drive to see if they heard what I was hearing. More

by jhandley158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

December 30, 2024

Pretty good dealership. Good service. Good response time. Very helpful with my needs and experience. More

by MAJORINFLUENCE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

Low to no pressure. This is my 4th car with BMW Westlake, always been competitive and fair. More

by SPENCER27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

BMW of Westlake responded

Spencer, we are so pleased you enjoyed your visit to BMW of Westlake!

December 25, 2024

They are very professional and friendly. I felt comfortable and knew they were giving good advice and taking good care of my vehicle. More

by james.nichols1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

BMW of Westlake responded

Hello James, we appreciate you taking the time to leave us this feedback.

December 25, 2024

Matt had excellent customer service his communication was beyond words thank you. Five starts BMW More

by TOLLIVER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

BMW of Westlake responded

Thank you so much for the positive review!

December 24, 2024

Easy to make a service appointment and I get a prompt and clean service when needed More

by JSSCKIMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 27, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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