BMW of Westlake - Service Center

The service was good. Nothing unexpected happened The service was good. Nothing unexpected happened. Our service advisor explained everything Nothing unexpected happened The service was good. Nothing unexpected happened. Our service advisor explained everything More

Great service, but expensive and you reset a lot of my personal car settings which I don't like. personal car settings which I don't like. More

Best BMW dealership in Northeast Ohio. Every time I arrive for service, my salesman (Jerry) always sees me and comes over. The Service Mgr, Brittany, is awesome!!!! Every time I arrive for service, my salesman (Jerry) always sees me and comes over. The Service Mgr, Brittany, is awesome!!!! More

Westlake BMW is a beautiful dealership with excellent people. Its service team is highly professional and pleasant to work with. Definitely would recommend and return for any work on our vehicles people. Its service team is highly professional and pleasant to work with. Definitely would recommend and return for any work on our vehicles More

Quoted 100. 00 for oil change. Once there I was quoted 129.00 and “oh there is a recall you will need to come back for. It’s too late in the day to do it(note it’ 00 for oil change. Once there I was quoted 129.00 and “oh there is a recall you will need to come back for. It’s too late in the day to do it(note it’s 3:00). When I checked out, I got to incur the 2% credit card charge and walked out paying around $158… so close to $50.00 more than had planned to spend. And the surcharge for credit fees is ridiculous… if a small business can absorb these costs why can’t a Global company? More

They were upfront about every issue and told me in a timely manner. Matt went above and beyond. I would recommend him all day long. Great experience! timely manner. Matt went above and beyond. I would recommend him all day long. Great experience! More

Excellent customer service. Professional and courteous. Good communication. service area is clean and best. Nice reception area with BMW merchandise. Professional and courteous. Good communication. service area is clean and best. Nice reception area with BMW merchandise. More

Professional, quick, and pleasant. Was able to get in and out early and left satisfied Was able to get in and out early and left satisfied More

Brittaney was very helpful to answer all my questions, was able schedule an appointment quickly to resolve my issue, and an overall pleasure to work with was able schedule an appointment quickly to resolve my issue, and an overall pleasure to work with More