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BMW of Westlake - Service Center

Westlake, OH

4.7
1,997 Reviews

1,997 Reviews of BMW of Westlake - Service Center

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July 04, 2023

Jim was awesome and what I thought might be an expensive situation turned out to be minor and no charge 😉 More

by Kenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jul 06, 2023 -

BMW of Westlake responded

Thanks for the great review about Jim!

July 02, 2023

Westlake dealership is very clean. Everybody is nice and very helpful. Specially Jim is very nice and tried to help me a lot. More

by PALACE801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Jul 06, 2023 -

BMW of Westlake responded

Thanks for the positive review!

June 30, 2023

Service was quick, easy and efficient! Service department even provided valet picking up and dropping off my vehicle. More

by ASNYDER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

BMW of Westlake responded

Thanks for the positive review!

June 30, 2023

Good, prompt service. The car was ready quickly and everything was explained properly. Always a good experience. More

by EAGLETRACK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

BMW of Westlake responded

Thanks for the great review!

June 29, 2023

Very quick service. Did not have to wait very long to have my car serviced. More

by NMATHEWS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

June 29, 2023

G o o d s e r v i c e and f a s t More

by jlarge24
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Christian Gufreda
Jun 29, 2023 -

BMW of Westlake responded

Thanks for the great review!

June 28, 2023

Service Advisors are always cordial, helpful, and knowledgeable. They take time to explain what needs to be done and the approximate cost of the service. More

by Bruce
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 28, 2023 -

BMW of Westlake responded

Thanks for the positive feedback!

June 27, 2023

Professional. Responsive. Friendly. Transparent. Reliable. Asks questions to pinpoint the issue. Videos are helpful thank you. More

by BMW
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

BMW of Westlake responded

Thanks for the positive review!

June 26, 2023

x x x x x x x x x x x x x xx x x More

by MLHEBEBRAND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

MLHEBEBRAND responded

Good Service

Jun 26, 2023 -

BMW of Westlake responded

Thanks for the five stars!

June 24, 2023

Excellent service provided by Brittany, prompt appointment, explained very well, all the problems, work involved, cost. Very helpful , professional , courteous, customer satisfaction oriented. More

by Kpat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

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