Bayside Chrysler Jeep Dodge

I have had a very good experience at Bayside dealership, drove away on a new leased car, will return for a new vehicle in 36 mos. drove away on a new leased car, will return for a new vehicle in 36 mos. More

Thanks to the representative who took the time to answer my question so that I fully understood on what was happening with my jeep. my question so that I fully understood on what was happening with my jeep. More

We've always have had great experiences at this dealership. Great service too+ We recommend! dealership. Great service too+ We recommend! More

Excellent dealership - courteous, professional, prompt. Always get me in and out quickly with quality sales or service. Always get me in and out quickly with quality sales or service. More

My truck was at this service department for almost 6 weeks. It was also the 2nd time I took it there for the same issue. There was a clicking/ ticking noise coming from the front when making turns. I dr weeks. It was also the 2nd time I took it there for the same issue. There was a clicking/ ticking noise coming from the front when making turns. I dropped it off on Monday 6/16/25 the second time. I was told it was checked and its still drivable and that it was a wheel bearing and I would have an update that Friday. When I brought it there initially in April I was told it was a wheel alignment and I paid out of pocket because my extended warranty did not cover it. Friday then came and went and I received no update, when I called on Monday I had to leave a message but I got no call back. I then left multiple messages throughout the week and the following week trying to reach the rep and the supervisor and finally received a text the following week that my truck needed another part for the axel and that it needed to be ordered. I then received no update in regards to this part. I called the parts dept and they had no idea if my part was ordered or delivered. I was then put on hold for an hour and told “ they are looking for your part”. This went on for over 5 weeks. I finally received another text a week later that my truck was ready however when I went to pick it up the valet told me it was parked in the street 3 blocks away. I’m not sure how long it was parked there because my truck had a supermarket circular melted on the windshield from the heat, which still left a stain on my glass until this day. My truck also makes the sane clicking noise when making turns so I’m not sure if they fixed anything. I also never was offered a loner or a rental discount for my inconvenience. I had no choice but to call corporate to report this and make a claim. I hope this helps some people if you plan on going to this service dept for repairs but I know that companies especially in the service industry pay some tech dept to remove bad reviews. This is my 8th mopar vehicle purchased and my 3rd purchase at this dealership. I never had issues like this. The salesman and managers that I have had prior to this were all great and the finance managers have all been great but I was not aware the service dept was like this. It should be only basic communication and courtesy for a customer. My salesman even reached out to me more in regards to the status of the truck and was nice enough to look into it for me. More

Clean shop, quick service, friendly team. In and out fast—everything went smoothly and professionally. In and out fast—everything went smoothly and professionally. More

Bayside dealership service is top notch and the service team are very courteous and professional team are very courteous and professional More

Good day! So unfortunately for me at Bayside Chrysler Jeep Dodge, the service was horrible! I was a Dodge owner for ten plus years. I recently just bought So unfortunately for me at Bayside Chrysler Jeep Dodge, the service was horrible! I was a Dodge owner for ten plus years. I recently just bought a new car, now a proud Jeep owner. So I dropped my car off on August 1, 2025, I just picked it up on August 23rd. So I had an extended warranty package, and had to wait on their approval for the work. With all this being said, when I first dropped my car off, I understood that it takes a few days to even look at the car. My issue was the lack of communication. I had called several times after my car was at the shop for more than 5 days and Never heard anything from my advisor John. I had spoke to the receptionist and left a few messages for the advisor to call me just to keep in the loop of things. Finally the third week of my truck being in the shop, John my advisor finally calls me. I only knew a little what was going on with my truck, because my extended warranty people had C.C me on the email. At that point John still hadn’t let me know what was wrong with my car. So finally when we spoke he reiterated what was in the email I was CC on. I had to ask exactly what was wrong with my old truck. Unfortunately the work was not approved. No one ever asked if I was interested in getting into a new vehicle being that my truck needed a lot of work that was costly. So I still had to pay my diagnostic fee, on top of terrible service. All I would have liked and appreciated is, communication. I understand I am not the only customer and these things take time, but a phone call would have gone a long way, even a text or email. Some form of communication, instead of me calling many times leaving messages to never receive and get a call back until, the third week of my truck being there. Then an insult from John, saying he had left several voicemails, which was a straight lie. Never had a missed call or voicemails. I hope other guest don’t experience this type of service. Thank you for taking the time to read this!! Have a great day!! More

The service provided to me was excellent all my issues was solved. Thank you for your services. was solved. Thank you for your services. More

The staff at Bayside Chrysler Jeep Dodge was friendly. The location is in a good area that has parking. The location is in a good area that has parking. More