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Benzel-Busch Motor Car
Englewood, NJ
4,364 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,364 reviews
December 12, 2023
My saleswoman was very knowledgeable. More surprising was her intuitive ability to seek what I needed before I asked for it. More surprising was her intuitive ability to seek what I needed before I asked for it. More
by JANECHO1
Employees Worked With
Helpful December 10, 2023
Always a pleasure dealing with Jieun. We’re treated like family and are offered the best deals. We’re treated like family and are offered the best deals. More
by JS
Employees Worked With
December 08, 2023
All of the staff at the dealership were very welcoming and professional. Lamont was courteous and very knowledgeable. and professional. Lamont was courteous and very knowledgeable. More
by GNSLI
Verified CustomerDecember 04, 2023
My car had to be towed to Benzel Busch Mercedes Benz due to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle w to an engine misfire. I asked them for a courtesy vehicle because I need transportation to get from home to work to school and they said my vehicle was 40th in line before they even looked at my car. They also stated that my car will be sitting in the shop because they are not able to look at it for another week or so. They told me they didn't have enough loaners for me when I saw one that was sitting in-front of the service drive. I will never ever recommend this dealer to anyone because of how unprofessional the managers are with getting back to customers and how they treat their customers. This place is a mess and I regret bringing my car here. They do not treat their customers like how other dealerships. The service manager was very rude to me when I went into his office to speak to him about the loaner. He specifically stated, "We cannot do anything if you are unable to commute from home to work to school" What kind of a professionalism is that? This is a Benz dealership, not a Nissan or Hyundai dealership. I paid a lot of money for my Mercedes and this is how I get treated? Such a shame. More
by CansuGol
Employees Worked With
December 03, 2023
Took their time with us explaining and addressing my needs as well as my wife. needs as well as my wife. More
by cpmoses22
Employees Worked With
December 01, 2023
It's always an excellent experience working with Lou Gallo. He makes the transition very easy. Love working with him! Gallo. He makes the transition very easy. Love working with him! More
by TONI712
November 29, 2023
Very satisfied with Frank Lauro who is the only person who I am qualified to rate. who I am qualified to rate. More
by RHABEEB
Employees Worked With
November 29, 2023
Very kind, reasonable price, detailed explanation. I really appriciated her attitude during the purchase of my first car! I really appriciated her attitude during the purchase of my first car! More
by woogenie0426
Employees Worked With
November 26, 2023
Doug and Victor made the whole process smooth and easy. Great experience at Mercedes. Thank you. Great experience at Mercedes. Thank you. More
by GERCAR1
November 21, 2023
Excellent experience working with Jay Lee. He is a valuable asset to Benzel-Busch and far above par compared to the average car salesperson. He is a valuable asset to Benzel-Busch and far above par compared to the average car salesperson. More
by rklahre
Employees Worked With
