Benzel-Busch Motor Car - Service Center

I waited in the lounge for 30 min after my appointment time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the fro time before someone came to me. That rep did not explain clearly what would be included in the service BB. When the service was completed, the front-desk receptionist gave me the receipt to sign, and I did not get a service professional to explain what I was paying for. More

Benzel Busch has been my go-to dealer for 17 years and nearly a dozen vehicles. Family-run, relationship-oriented stores like this are the reason I do business. Large corporate-owned dealerships cannot nearly a dozen vehicles. Family-run, relationship-oriented stores like this are the reason I do business. Large corporate-owned dealerships cannot hold a candle to them. More

Service was very reliable, efficient and courteous . Everything was explained with the added benefit of the video and of course our service rep Chris Isman was as helpful and competent Everything was explained with the added benefit of the video and of course our service rep Chris Isman was as helpful and competent More

Great experience. You can't get this level of service in this new Post Covid world anywhere else. Thanks to Lino Cascardi and the Benzel Busch team. They made our purc You can't get this level of service in this new Post Covid world anywhere else. Thanks to Lino Cascardi and the Benzel Busch team. They made our purchase and service experience a pleasure. Highly recommend them. More

All Terrible. no promptly update. Receptionist service terrible. I will buy another brand of car because of this time service no promptly update. Receptionist service terrible. I will buy another brand of car because of this time service More

I assist my Mother with her Mercedes. As always, she was very pleased and thankful with the service provided. David (not sure of his last name? x11259?), has always been very helpful and As always, she was very pleased and thankful with the service provided. David (not sure of his last name? x11259?), has always been very helpful and we appreciate his service as well. Thank you More

The focus for the dealership is the customer experience. That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris That is shown from the moment you book your appointment or need to come in for an emergency repairs (living in Nj- the potholes are plentiful). Chris the service advisor is always helpful and willing to go the extra mile. Added benefit is being able to look at the showroom floor and plan for your next Mercedes. More

Benzel Busch provided a great experience with a great team. Nice touch to watch the service are while in the waiting room. team. Nice touch to watch the service are while in the waiting room. More

Workers were smiling every time, they helped me a lot and the car is better then before now. Thank you. the car is better then before now. Thank you. More