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Big Star Cadillac

Friendswood, TX

4.8
3,491 Reviews
At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston, Friendswood, Pearland, League City, and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles, including the Cadillac Escalade, Cadillac LYRIQ, Cadillac OPTIQ, Cadillac XT5, Cadillac CT5, and Cadillac VISTIQ. UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell. Our online inventory is updated daily with competitive market-based pricing, available incentives, lease offers, and financing options, so you can shop with confidence from the comfort of your home. No games. No surprise ad-ons or hidden fees. Just straightforward pricing and a luxury buying experience built around trust. CADILLAC TO YOUR DOOR - LUXURY DELIVERED DIRECT TO YOU As Houston’s exclusive Cadillac To Your Door dealer, Big Star Cadillac brings the showroom experience directly to your home or office. With this premium concierge service, you can: -Schedule a no-obligation 24-hour test drive -Receive a guaranteed written trade appraisal -Complete your purchase or lease paperwork remotely -Have your new Cadillac delivered to your driveway all across Texas -Enjoy complimentary pick-up and delivery for eligible service visits You never have to visit the dealership unless you want to. We make the drive so you don’t have to. THE CADILLAC EXPERIENCE, REIMAGINED Whether you are shopping for a new Cadillac, exploring EV options like the LYRIQ, OPTIQ, VISTIQ, and Escalade IQ or searching for a meticulously inspected and reconditioned Certified Pre-Owned Cadillac or looking for tremendous savings with our Executive Cadillac Loaner Fleet, our Cadillac Certified Sales Professionals are dedicated to helping you find the perfect vehicle and the right lease or finance plan. Our commitment continues long after the sale with expert maintenance, genuine Cadillac parts, and white-glove service designed to protect your vehicle’s performance, safety, and long-term value. Why Houston Drivers Choose Big Star Cadillac: -Large selection of new and Cadillac Certified Pre-Owned Vehicles -Up-front, transparent pricing -Cadillac To Your Door concierge delivery and service -Beautiful, State-of-the-art Sales & Service Facility -Cadillac Mobile Service+ -Competitive lease and finance offers -Factory-trained service technicians -Convenient location on Gulf Freeway, just 2 minutes south of Beltway 8 VISIT BIG STAR CADILLAC IN HOUSTON Conveniently located in Clear Lake, Big Star Cadillac proudly serves Houston and surrounding communities with a modern luxury automotive experience centered on honesty, convenience, and exceptional customer care. Discover why more Houston drivers choose Big Star Cadillac for transparent pricing, premium service, and Cadillac luxury delivered right to their door.
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,491 reviews

September 09, 2023

Very helpful and friendly nice and kind and knowledgeable about the vehicle.. took his time and explained everything More

by ChevonneMadu
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Bukrinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 08, 2023

I attempt to leave messages no one returns calls here! ! I would like a call More

by VEROSIROS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJason zzWilson
Sep 11, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. You have my sincere apologies for us not getting back with you. Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

September 08, 2023

I was not pleased when wasn't able to get a rental car a few months ago More

by Suzette_toliver
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Sep 11, 2023 -

Big Star Cadillac responded

Suzette, Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

September 08, 2023

It was good and professional. All personal were nice. Jeremy Rodabaugh was particularly nice and helpful More

by thetimrody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 08, 2023

Service was great. All issues were resolved to my expectations. I did not take the car in for service, my wife did. I do not know the names of the service personnel tha More

by ghaustin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzDaisy zzGutierrez
Sep 08, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 08, 2023

It was easy to make an appointment and the staff was very nice an easy to talk to. More

by TLK199911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 08, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 07, 2023

They kept my XT5 for 8 days and they never returned any of my phone calls. Ron Carter Cadillac was way better!!! More

by GILT2537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
zzKarah zzGonzales
Sep 08, 2023 -

Big Star Cadillac responded

Thank you for taking the time to leave a review. We are sorry we did not provide you with a 5-star experience. Please contact me directly with your best contact informations so that I can address your concerns. Jason Wilson. Service Director, jwilson1@bigstarcadillac.com

September 07, 2023

Dealership was accommodating and attentive to all me and my husband's concerns and questions. George Castillo, our salesman, was knowledgeable, inviting, and allowed us time to make a decision without feeli More

by shucara.mcginty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 07, 2023

They Employees are all so nice and courtesy. The vibes are positive as soon as you walk thru the doors. More

by TXBLKDIVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
Sep 08, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

September 07, 2023

It was great service, fast and Jeffrey was great! !! He was so helpful in explaining the service. More

by JULIANAPALOMAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzJeff zzDial
Sep 08, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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