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Big Star Cadillac

Friendswood, TX

4.7
3,005 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,005 reviews

August 06, 2021

Excellent customer service advisor and pays a lot of attention to details. Really cares about her customers! More

by emilianwhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Beyner-Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Balar/Service and Melvin Rosales , zzAmie zzGulli, zzJune zzBarron, Tausif Shah
Aug 10, 2021 -

Big Star Cadillac responded

Thank you Emilian, we appreciate your business, kindness and friendship. Have a great day!

August 05, 2021

Very professional and always willing to help and make sure you get exactly what it is you want in a Cadillac and even features you didn’t know you couldn’t live with out. More

by hector.vegaiii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzAmie zzGulli
August 05, 2021

Outstanding Service Always!!! My 6th purchase from Ami and she and her team (Daisy and June) have always gone above and beyond to ensure I’m satisfied with my purchase. Any concern that I may of had was More

by granados.ram
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisy Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAmie zzGulli, zzJune zzBarron, zzSteve zzSons
August 05, 2021

From the moment we walked in the door my husband and I were greeted by Amie Gulli. She is so kind and upbeat. She was very knowledgeable about the vehicle we ended up purchasing and the entire buying pro More

by lilliesnewcaddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
zzAmie zzGulli
August 05, 2021

They treat you like family. Made me feel comfortable with my purchase and were very competitive on pricing. More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Mascorro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Big Star Cadillac responded

Alex, thank you for your review and your business!

August 05, 2021

Weim Head was awesome!! She, and the dealership went over and beyond for me. Weim personally delivered paperwork and my new car to me at work with no question. The dealership, and Weim were both easy to work More

by Sarah0114
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

Nice atmosphere. sophisticated interior. elegante showrooms. professional. receptive staff. 10 stars More

by imarohe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Casie Shores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJune zzBarron
Aug 13, 2021 -

Big Star Cadillac responded

Thank you for your review and business, we are honored!

August 05, 2021

Classic dealership that will hold on your trade and not be upfront with you. Take you’re car to multiple dealerships to get other bids, because they tried to hold $7,000 on my Dinali when 3 other dealershi More

by Eric Koob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benito Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Big Star Cadillac responded

Good afternoon Eric and thank you for your review. We certainly apologize that we were not able to come to terms on your trade-in. While we are very competitive with other dealers, we, like all dealers, can miss an appropriate bid on a rare occasion. It is possible that we did this in your case and we would be delighted to have our pre-owned director take a second look at your vehicle and you are welcome to bring your market comparisons with you. If you are interested, please send a brief note to internet@roncarterclearlake.com. Thank you again and have a great day.

Aug 05, 2021 -

Eric Koob responded

No, I’d rather work with a dealer that has more integrity than to mark up a car $15k over MSRP and hold on my trade $7k It’s a new car are there are market adjustments, but I’ve already heard back from Cavender and Covert and they are not marking their new incoming units up over MSRP and can place an order for exactly what I want and get my trade valued at what it’s worth. Please, anyone looking for a new Cadillac, look to other dealers. There are many in Houston and Austin and San Antonio aren’t screwing over their customers. Mike their GM was so proud to say he’s got 20 years in the business, but maybe people will wise up and help not make it till he gets to 21 years in the business by the way he speaks to people buying 100k cars.

August 05, 2021

If you are looking for a long term partnership, it’s here. The environment is welcoming and the client always comes first in terms of comfort in buying. We’ve purchased four vehicles from this locatio More

by arreolaf1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cauton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Mascorro
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2021

Angela showed up at my home to deliver my new Cadillac XT5 “dressed to kill.” (My terminology for being WELL DRESSED). She was kind and patiently explained the features in my new Cadillac. Let me just s More

by peterson2119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Big Star Cadillac responded

Thank you for your review and business. We are delighted you were impressed with our exclusive Cadillac To Your Door service and Angela, we are quite proud of both!

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