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Big Star Cadillac

Friendswood, TX

Overview
Employees
Reviews
Vehicles
4.8
3,510 Reviews
We Hear You. At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles. Expect UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell.
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18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,510 reviews

April 07, 2026

Best car buying experience ever. I recommend this team. It was so good we purchased two vehicles in less than 24 hours. More

by Lance and Vickie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amie Gulli
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

Apr 08, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating and multiple vehicle purchase means a lot to the Big Star Team. We look forward to serving you again soon.

April 05, 2026

They took great care of us! I have referred family and friends to them already! More

by GRACEGARZARN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

March 29, 2026

Thomas Green is by far the best salesman that I've worked with in many years ! Do yourself a favor and ask for Thomas ! Kevin in finance was awesome too ! More

by Terry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

March 28, 2026

Salesman made it so easy, they’re super friendly too! Would definitely buy another vehicle from Big Star Cadillac! Thanks again, R. Ashorn More

by rashorn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zzDavid zzBukrinsky
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Mar 28, 2026 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

March 25, 2026

Personnel was very professional, knowledgeable and friendly. Made the experience easy and no hassles. I was there just to look at the vehicles and in less than 3 hours drive off with my new 2026 Cadi More

by juanita_cardozo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2026 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

March 20, 2026

Very Poor communication. Had to make several calls to get updates, and then different answers. More

by PLSRNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ainsley Roark
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Teran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vennie Trevino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2026 -

Big Star Cadillac responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are sorry to see that your experience did not meet the high standards we strive to uphold for all of our guests. We would welcome understanding more about how we fell short so that we might have a chance to provide a more positive experience for guests in the future. Please contact me directly at vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director

March 19, 2026

Jose is a great service representative. He communicates and follows up appropriately. My service experience is seamless. More

by emac1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2026 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

March 19, 2026

Easy to schedule, great customer service and communication. Service is quick, convenient and professional. Albert is always professional and strives to provide quality service. The waiting area More

by bettybuckaroo
Recommend Dealer
Yes
Employees Worked With
Albert Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Ramirez
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Mar 19, 2026 -

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

March 18, 2026

The online process was fast and effortless, Jason did a great job communicating pretty much 24/7. The dealership had allocation for this car so it worked out well. More

by mike@talton.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Ramsland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms. Deymel was fantastic with the car basics.
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Mar 18, 2026 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

March 18, 2026

I went to trade in my lease for a new vehicle. My salesperson, Lisa V. addressed all my concerns, made the transition very easy and the whole process quick! More

by SUSANAG_CP
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2026 -

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

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