Bonneville and Son Chrysler Dodge Jeep Ram

Terrible workmanship! I am so utterly disgusted with the service (or lack of) that Bonneville provides. I have had nothing but problems whenever my car has to be in for an I am so utterly disgusted with the service (or lack of) that Bonneville provides. I have had nothing but problems whenever my car has to be in for any type of routine service. Just for a few expamples: at an oil change appt, they put it up on a rack and dented the underside of my car and tried to say it was like that when I brought it in. They left the windows open overnight when it rained! They performed several hundred dollars’ worth of work on my car without authorization or discussion. The latest is they screwed the valve plug in too hard when changing the oil and stripped the threading causing the need to have the oil pan replaced. I was having the service done elsewhere and I was told this. They could not put any oil in the car therefore it was not drivable. It had to be towed to Bonneville and they supplied me with a rental (which my warranty covers). Unfortunately, this took place on a Thursday afternoon and I could not get a rental in time so I had to go into the airport to get it. My car was towed to Bonneville on Friday morning. I called at 5:45 on Friday July 1st for a status update only to be told they had to order a part and it would not be in until Tuesday. This was the first and only contact that entire day and it was on my initiation. I spoke with a manager who apologized but the apology fell short because the action spoke much louder. This was a holiday weekend and caused a very big problem with my plans I had with my kids and I needed my bike rack on my car for the plans we had. Tuesday morning the service dept calls to tell me I can pick it up anytime because it's ready as if everything is perfectly fine. I will only deal with Tom Fale in the service dept as he is the only person who has been understanding, compassionate, and helpful. The service dept does not deserve to have such a hard working and amazing employee as Tom. I am totally disgusted and disappointed in my every experience with Bonneville and I have grown to dislike my Dodge and I'm terrified that something terrible will happen while I am driving it because the people working on my car are clearly clueless. There is a serious problem when I call the service dept and Tom answers the phone with "Hi Catherine", because he recognizes my number! I cannot stress how wonderful Tom is. He is the ONLY reason I have not escalated matters but it has come to this point. More

Thank you very much Ashlie Roche! Ashlie Roche was nicely low key - which we greatly appreciated - and very efficient. She listened carefully to what we were looking for and found the Ashlie Roche was nicely low key - which we greatly appreciated - and very efficient. She listened carefully to what we were looking for and found the van we wanted - sadly at another dealership so she had to wait for their willingness to release it! Ashlie was very patient with all my calls to her inquiring if the van was released yet! This is our 5th Town and Country and we are sad to see them discontinued. When we are ready to get our next new vehicle, we hope Ashlie is still at Bonneville to help us. Marylee and Phil Turcotte More

Great experience at Bonneville The staff at Bonneville is very professional and easy to work with. They really work hard to find the right car for your budget and they work well as The staff at Bonneville is very professional and easy to work with. They really work hard to find the right car for your budget and they work well as a team to help their clients get the best deal possible. I would recommend them to anyone. More

Wonderful experience start to finish! From walking in the door to signing the paper work my experience at Bonneville was wonderful. Our Sales rep Louie was extremely knowledgeable and was From walking in the door to signing the paper work my experience at Bonneville was wonderful. Our Sales rep Louie was extremely knowledgeable and was able to provide us with an answer to all our questions (and my wife had a lot). More

Quick and painless Salesman did not push us into a sale .He guided us into a pleasant buying experience was very friendly and there to work for us . Salesman did not push us into a sale .He guided us into a pleasant buying experience was very friendly and there to work for us . More

Vedran is your guy! I'm suspicious by nature and I can't believe I'm using car salesman and trustworthy in the same sentence. Vedran was thorough, efficient, accommodat I'm suspicious by nature and I can't believe I'm using car salesman and trustworthy in the same sentence. Vedran was thorough, efficient, accommodating and upfront with what he knew about an "as is" car. We had a deal in less than an hour at closing on a Friday night and the car was in my driveway- 60 miles away- the next morning. Professional and engaging and clearly raised by a good mother! More

Treated as expected for a repeat customer! I have purchased several vehicles from Bonneville and Son for many years. As a result, I feel "recognized" when I visit their showroom and it allowed I have purchased several vehicles from Bonneville and Son for many years. As a result, I feel "recognized" when I visit their showroom and it allowed me to very quickly reach an acceptable purchase agreement. Good team effort from Mike Raymond and Mike Fortier. I also was impressed with the support offered by Ron Nowe who offered his assistance to answer any questions we may have after getting exposed to the electronics package included in my new 2016 Grand Cherokee Overland. More

A fantastic car buying experience. Both my father and myself have now purchased vehicles from Bonneville and Son. Both experiences have been fantastic in every way imaginable, especiall Both my father and myself have now purchased vehicles from Bonneville and Son. Both experiences have been fantastic in every way imaginable, especially when talking about the service provided by Rick, the salesman we worked with. No matter the question, Rick always had an answer that helpfully explained whatever I happened to be confused about. All in all, Rick made buy a vehicle a smooth and painless experience. More

Fantastic! Both Todd and Rick were so helpful throughout the entire process! They made buying my first car fun! I know will go back to them in the future. Both Todd and Rick were so helpful throughout the entire process! They made buying my first car fun! I know will go back to them in the future. More

Great Service. Very easy. My car buying experience was wicked easy and stress free. Vedran made it simple for me and gave me some of the best customer service I've ever had. I' My car buying experience was wicked easy and stress free. Vedran made it simple for me and gave me some of the best customer service I've ever had. I'd easily recommend him to anyone! More