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Bourne's Auto Center

South Easton, MA

4.9
4,763 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,763 reviews

December 21, 2018

Excellent Greg Cummings and the staff of Bourne’s Auto including Tori made the experience of buying a car very easy which is hard to find More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori Gourdin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Cummings
Dec 23, 2018 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned Infiniti! We are thrilled you found your buying experience with our Sales Professionals Greg and Tori very easy. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 21, 2018

Excellent from the start Wow what a great experience it was buying my first car, couldn't have chosen a better dealership Bourne's, I was treated like a valued customer and th More

by Csan9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Hymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2018 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your first vehicle! We are honored to have been a part of such a memorable experience. Your recommendation is extremely important to us and we look forward to providing those customers with same "No Hassle" buying experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 21, 2018

Great Employees As soon as I walked in was greeted by a sales rep named Tori. I already knew what car I wanted but it was nice to have someone come up to you rather t More

by Ramsey123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori Gourdin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2018 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We appreciate you taking the time to review your experience and your amazingly kind words. Tori appreciates your recognition and I can assure you it was her pleasure assisting you. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 19, 2018

Dealership does not stand behind the cars they sell. I bought a vehicle from this dealership in August.The salesman Jose Garcia was great and so was the finance manager David Olson.My issue was when it c More

by Big Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Kelley
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : none, Mike Clark
Jan 04, 2019 -

Bourne's Auto Center responded

We are continuing to work with the customer to address his bearing concern. I am confident we can come up with resolution that will satisfy both parties and hopefully the review will be updated stating the same. Michael Kelley General Manager

December 19, 2018

Great, fast, pleasant Everybody at this dealership was very knowledgeable and helped me through the process since this was my first time buying a car. I did not have to wai More

by maddy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Pereira
Dec 19, 2018 -

Bourne's Auto Center responded

Thank you for taking the time to rate us with 5 stars. The "great, fast and pleasant" experience you described is EXACTLY what every customer should expect from our team. If we can be of any further assistance please do not hesitate to contact us. Thank you for your business. Michael Kelley General Manager

December 19, 2018

My best car buying experience ever All I can say is thank you Bourne Auto. I showed up on a Friday morning unannounced hoping to test drive 3 different vehicles. I was introduced to my More

by Ron321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Simmons, Greg Peschel
Dec 19, 2018 -

Bourne's Auto Center responded

Happy Holidays to you and your family. We are honored to have earned your business and are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 18, 2018

Great experience for myself and my wife who also bought a ve Very good, well coordinated experience for both of us on separate days. Mario was our salesman, Jose helping when he was not available and Dave worki More

by Gergcar1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2018 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned truck! It was a pleasure assisting you with your purchase and greatly appreciate your recommendation. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 18, 2018

Great buying experience Just purchased our second vehicle from Bourne. Mark Aufiero was great to work with - very professional, and responsive; kept me updated and worked wi More

by 44jpd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Aufiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2018 -

Bourne's Auto Center responded

Thank you for awarding us with 5 stars! We are honored to have earned your business and hope you are loving your Jeep Wrangler. Your high recommendation is extremely important to us and we look forward to assisting those customers in buying a quality pre-owned vehicle. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 17, 2018

Amazing experience. Mario was an amazing salesman and truly tailored the experience to me. There was no pressure and he made sure I was getting the best deal possible. As More

by Nmetca01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons
Dec 19, 2018 -

Bourne's Auto Center responded

WOW! Thank you for your amazingly kind words about our Sales Professional Mario Lee! We could not agree more, Mario is the best and we are fortunate to have him on our amazing team. We appreciate your business and 5 star rating. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 17, 2018

Great service From beginning to end outstanding service. Very friendly and comfortable environment. Also the prices are the best in the area hands down. This is my More

by Proud508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2018 -

Bourne's Auto Center responded

Thank you for your amazingly kind words and for taking the time to review your experience. We are honored to earn your continued business, 3 cars is amazing. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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