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Bourne's Auto Center

South Easton, MA

4.9
4,758 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,758 reviews

September 03, 2021

I went to Bourne’s in need of a new vehicle and had the pleasure of being assisted by Kim Bailey. She was attentive to my needs. She’s pleasant, polite and I never felt pressured during my transaction with More

by kevincampy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Braddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Bourne's Auto Center responded

Thank you for taking the time to share your thoughts on working with our team, Kevin. We're glad to hear Kim delivered such a great experience! Mike Kelley General Manager

September 01, 2021

Best experience and service I Will always recommend and go through Bourne for all future service. It was a overall great experience and I was very comfortable with the service they treat you like family th More

by Mashaunjh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Bourne's Auto Center responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Jose and David and hope you enjoy your new vehicle. We truly appreciate your feedback! Mike Kelley General Manager

August 30, 2021

I went car shopping at many dealerships, most of them I could not find anyone to help me and one location I felt like I was being held hostage. Sales person kept pushing vehicles on me that were not remote More

by Chastity23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cummings
Aug 31, 2021 -

Bourne's Auto Center responded

Thank you for taking the time, Chastity, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Kelley General Manager

August 28, 2021

My experience was fantastic. They made the whole process easy. I'm very happy with my brand new Chevy Malibu and can't speak highly enough of Bourne auto. More

by Zach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Cummings, Kris Tetreault
Aug 28, 2021 -

Bourne's Auto Center responded

Zach, thank you for choosing Bourne's Auto Center, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Kelley General Manager

August 28, 2021

Kevin was patient with our decision making and great to work with. Easiest car buying experience. Purchased 2 vehicles when we only came to look. More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Braddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Aug 30, 2021 -

Bourne's Auto Center responded

Thank you for your fabulous feedback on your recent visit to Bourne's Auto Center. I'm glad to hear that Kevin was able to assist you with choosing two perfect vehicles and that you had such a positive experience. We hope you will continue to enjoy your new purchases, Amanda! Mike Kelley General Manager

August 27, 2021

Excellent and efficient. The process was very easy and straightforward. I would recommend them to anyone looking to purchase a vehicle and will return if I’m ever in the market again. More

by stacyramoa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Bourne's Auto Center responded

Thank you for your very kind review, Stacy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bourne's Auto Center. Mike Kelley General Manager

August 27, 2021

Kevy made this the easiest car deal of my life!! He is quite possibly the happiest guy I have ever met I am very happy More

by robpimental126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Aug 28, 2021 -

Bourne's Auto Center responded

Thanks for sharing your thoughts about your experience with Kevy here at Bourne's Auto Center. We appreciate your business and hope to see you again soon! Mike Kelley General Manager

August 26, 2021

Bourne Auto’s salesman Jose Molina made buying our new Jeep Wrangler a breeze! This is the second vehicle we have purchased through Bourne Auto. No haggle pricing makes buying easy! More

by robywhitehouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Bourne's Auto Center responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Jeep! All of us at Bourne's Auto Center are glad to have you as a customer. Mike Kelley General Manager

August 26, 2021

My experience with Jose was amazing!! He introduced me to the car and showed me the way around. The price was very good and he was very efficent and knowledgable when closing the deal. Overall a great experi More

by Alejandro Valdez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Bourne's Auto Center responded

Congratulations on your new vehicle! We are so glad that Jose had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Mike Kelley General Manager

August 26, 2021

Arrived for needed car with a dead line. Not only did they drag the paperwork but also now refuses to refund my down payment. Called multiple times for refund received the run around. Don't go to them More

by anikabartie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Sep 09, 2021 -

Bourne's Auto Center responded

We are disappointed that we were unable to earn your business. We were able to process your refund in a timely manner and apologize if there were any lapses in communication. We wish you the best of luck in your search for a pre-owned vehicle. Mike Kelley General Manager

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