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Brent Brown Toyota

Orem, UT

4.2
7,049 Reviews
Where we're bending over backwards to be your Utah car dealership of choice. If you are in the market for a new Toyota or Scion our friendly and knowledgeable staff is committed to making sure you drive away happy. As a leading Utah car dealership, Brent Brown Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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1400 South Sandhill Road

Orem, UT

84058

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Showing 7,049 reviews

February 22, 2024

Taking our car in for its first scheduled service was quick and easy. I liked being able to schedule it online. When I got there, Drew was great to work with. He was proactive and attentive as I asked ab More

by contact.dbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

We appreciate your feedback on the swift service experience and online scheduling at Brent Brown Toyota. It's good to hear that our team was proactive, and attentive.

February 22, 2024

Personable, friendly. I bright the car in for service recently and was treated with courtesy, and the service was performed promptly. More

by rlpeatross
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Brent Brown Toyota responded

We appreciate your positive notes on our team's courteous and prompt service at Brent Brown Toyota. Your satisfaction is important to us, thank you for sharing.

February 22, 2024

Great people to work with but wait times are too long. On the Saturday there was only one finance officer available. More

by mikesnelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hawkes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Brent Brown Toyota responded

Hello, We appreciate you taking the time to share your feedback and are pleased to read that you enjoyed working with our Sales Team here at Brent Brown Toyota. We would, however, like to connect with you to address your wait time during your recent visit. Please contact us so we can discuss this further. Thank you, Customer Relations Manager 801-223-4406

February 21, 2024

I had an outstanding experience with Joel Kitchen and Brent Brown service department. I had an unexpected service need because the splash guard under my car was coming loose and hanging down. I drove to More

by mgrant1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

We appreciate your confidence and kind words about our team at Brent Brown Toyota service department. Thank you for choosing us to help resolve the issues with your car's splash guard.

February 20, 2024

I went for my first 5000 miles for my corolla, service was good, it took around 60 minutes since I arrived. there is good poits, Joel was amazin and servicial for my questions and updates. I had an app More

by Marco Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

Hello Marco, Thank you for taking a moment to share your thoughts on your recent visit. At Brent Brown Toyota, we pride ourselves on providing top-notch service and are glad to know you are pleased with the 5,000-mile service performed on your Toyota Corolla. I would appreciate the chance to further discuss your feedback regarding a shuttle, as well as the level of communication you received from our Service Team. Please contact me at your earliest convenience. Customer Relations Manager 801-223-4406

February 20, 2024

The dealership was great and attentive to our needs. They were extremely helpful and answered any and all of our questions, even though we might have been a little annoying. More

by GLAZIERK
Recommend Dealer
Yes
Employees Worked With
David "Mckay" Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

We're glad to hear that Brent Brown Toyota built a trusting relationship with you. Remember, no question is too small for our team - we're always here to help clarify things. Thank you!

February 19, 2024

Kyle and Spencer were wonderful to work with on the acquisition of my new 24 Tacoma! Love it! Thanks Guys More

by JOHN@BOARDOFPROVO.COM
Recommend Dealer
Yes
Employees Worked With
Charlie Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bourgeois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

We appreciate the positive feedback about your Tacoma experience at Brent Brown Toyota. It pleases us to know our team was helpful in your car buying process.

February 18, 2024

The dealers were absolutely wonderful. Drew was a delight during the test drive, and both Drew and Dallas were as detailed as possible while discussing details. Kept everything quick and e More

by j.woodin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas McCaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

Thank you for detailing your positive experience with our team at Brent Brown Toyota. We appreciate knowing the test drive and communication met your needs. Your feedback sustains our commitment to efficient, detailed service.

February 17, 2024

I had my 30,000 mile service, they didn't reset the need maintenance again. Also bought new tires, when I got home I checked them out. I was missing to valve stem covers. Have emailed and talked on the chat More

by LARRYWALKER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

Hello, Your feedback is important to us here at Brent Brown Toyota and I would appreciate the opportunity to speak with you about the level of customer care you received from our Service Department during your visit for your 30,000-mile service and to have new tires installed. Please contact me so we can discuss this matter further. Thank you, Customer Relations Manager 801-223-4406

February 17, 2024

She handled my service quickly, made it easy, and I felt she was honest. Thanks More

by BRENDACARTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Brent Brown Toyota responded

We appreciate your 5-star rating and kind words for our team at Brent Brown Toyota. Honesty and quick service is what we strive for. Thank you.

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