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Brewster Subaru
Brewster, NY
2,554 Reviews
Welcome to the All-New Brewster Subaru! As of November 17, 2014, the dealership formerly known as Smith-Cairns Subaru is under new ownership. Family owned and operated with over 25 years of Subaru experience, we look forward to serving New York and Connecticut Subaru owners and future owners. There are truckloads of factory fresh Subarus on their way to Brewster, plus many positive changes in the works. Here are just some of the things you can expect from the All-New Brewster Subaru:
Friendly Faces: Lots of familiar faces and some new ones too!
A Relaxed, Low Pressure Environment: Our Experienced Subaru sales and service staff are here to serve your needs and guide you through the shopping process.
Change has already begun: We are working hard to quickly bring you an improved dealer experience. More customer parking, a new look in the showroom, an upgraded customer lounge & refreshments are just few of the enhancements we have already made with much more to come.
Receive the most for your trade in: Although we are family owned, we own a number of dealerships and have many outlets available that allow us to pay the most for your trade in. We accept trades of all makes and models with the most competitive offers.
Brewster Subaru is easy to get to right off Route 84 and our goal is to make it an enjoyable and quality Subaru buying and servicing experience that you will want to tell your friends and family about. We look forward to meeting and serving all of our new customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
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Showing 2,554 reviews
December 16, 2018
I think this is our 5th Subaru ...all from the same dealer, and 3 of the 5 were purchased from Robyn. Robyn cares deeply about the customer experience, and does a really good job a ...all from the same dealer, and 3 of the 5 were purchased from Robyn. Robyn cares deeply about the customer experience, and does a really good job answering questions and addressing concerns without being pushy. She has also been an advocate for us with the Service department to insure we consistently receive top notch service. More
by Pound Ridge Brian
December 15, 2018
Mitchel is a class act! From start to finish you can't do better than working with Mitch. He really listens to his customers and tries to understand what's important to them From start to finish you can't do better than working with Mitch. He really listens to his customers and tries to understand what's important to them before presenting the options. There's no pressure and you really develop a relatIonship throughout the process. Kristen and Rich were also really helpful and nice. Danny is set up to support me later this week. More
by Happy Camper
December 14, 2018
First time purchase Bruce Fischer, Sales Associate, and Rich Johnson provided excellent customer service from start to finish with the purchase of our 2019 Forester. We Bruce Fischer, Sales Associate, and Rich Johnson provided excellent customer service from start to finish with the purchase of our 2019 Forester. We are looking forward to building a relationship with the Brewster Subaru Team. More
by EdyNTom
December 12, 2018
Cross Trek Happy Recently I was looking for a cross trek w/ low mileage. I did my own research and ended up at Brewster Subaru w/ Fred. He was the best at getting me i Recently I was looking for a cross trek w/ low mileage. I did my own research and ended up at Brewster Subaru w/ Fred. He was the best at getting me in the drivers seat!! I'd highly recommend him. More
by Mrsjoan
Employees Worked With
Fred Fogel
December 11, 2018
Anthony is Great! My experience at Brewster Subaru was excellent. Anthony was awesome. Richard, the finance manager, was also great. Very positive experience all around My experience at Brewster Subaru was excellent. Anthony was awesome. Richard, the finance manager, was also great. Very positive experience all around. I'm very happy I decided to go to Brewster Subaru! More
by edeflumeri
December 11, 2018
Excellent! Top notch dealership. We worked with Anthony Pilla and he was great. There was none of the typical car salesman hard sell talk. Love our new Outback. Top notch dealership. We worked with Anthony Pilla and he was great. There was none of the typical car salesman hard sell talk. Love our new Outback. Would HIGHLY recommend. More
by Editman
Employees Worked With
December 10, 2018
excellent My husband and I went to Brewster looking to find a low mile Subaru , Fred Fogel was our sales person He is amazing got us a good deal and a great ca My husband and I went to Brewster looking to find a low mile Subaru , Fred Fogel was our sales person He is amazing got us a good deal and a great car with 14k miles only. I love my new Subaru More
by Ray
Employees Worked With
Fred Fogel
December 08, 2018
Happy New Car Second car purchase from this dealership and Fred. Experience was no pressure and Fred was very helpful in making my decision . Would recommend this Second car purchase from this dealership and Fred. Experience was no pressure and Fred was very helpful in making my decision . Would recommend this dealership to friends. More
by George
Employees Worked With
Fred Fogel
December 08, 2018
friendly and extremely helpfull FRIENDLY AND EXTREMELY HELPFULL Answered all my questions EXPKAINED ALL THE FEATURES AND HOW THEY WORKED TOOK HIS TIME AND DIDNOT RUSH THE SALE FRIENDLY AND EXTREMELY HELPFULL Answered all my questions EXPKAINED ALL THE FEATURES AND HOW THEY WORKED TOOK HIS TIME AND DIDNOT RUSH THE SALE MADE MY PURCHASE VERY ENJOYABLE a very pleasant man. More
by theresa
December 08, 2018
Everything is OK Until YOU need Definitive Answers from THEM This guy refused to sell me a car because I come from a military background, and just wanted a definitive answer as to WHEN I could pick up the car I This guy refused to sell me a car because I come from a military background, and just wanted a definitive answer as to WHEN I could pick up the car I SIGNED for. Every time I asked I got a different answer. Mr. Demelo sits down at my sales rep.'s desk, berates me, tells me his number one priority is protecting the dealership and he won't let me have the car because he doesn't trust the dealership will get paid. (Now this is after making my rep. call my USAA Banking Department to assure I have the funds available, and telling Brewster Subaru that the funds are a guaranteed transfer, and should clear their bank in 1-3 business days depending on how fast THEIR bank processed the wire transfer. I am asked to show the funds available in my bank account, which I do, but should never have been asked to do. (Unprofessional and demeaning, a young girl like me couldn't possibly have secured the appropriate funds the obtain a new car from HIS dealership! Must be some scam I am hustling along with my bank, USAA (that manages the funds and insurance of millions of millions families). After I ask him WHEN I CAN pick up the car, he tells me tomorrow. I ask what time, he tells me it depends. Then he proceeds to say it could be in two days, could be Monday. Whenever the money clears the bank. Okay, I would have been fine if I knew this upfront, but this was after I called ahead and asked if I came in today and had all the appropriate paperwork ready and the funds available if I could take the car home with me today as I am on a tight schedule and only had this one day off, I was told by my sales rep absolutely and she did not see why not. I come in, the answer changes at least 5 times from 4 different people the final being Mr. Demelo. After asking why the answer keeps changing he could give me no answer, instead he proceeds to tell me, 'YA know what!? I'm not going to sell you the car today. Or at all.' My fiancé gets quite angry about this self righteous attitude Mr. Demelo took with me, who was quietly and professionally asking fair questions, and he DOES call Mr. Demelo some obscenities as gets up to leave the dealership. Mr. Demelo then us to leave (holding onto all my personal documents, and Mr. Demelo tells one of the sales reps to 'get him (my fiancé) out if here's and continues to say to me 'I'm not selling you this car, I don't deserve to be talked to like that.' First, he refused to sell ME the car before my fiancé said anything obscene, or that could even be considered remotely rude. So his reason for sending a sales rep to 'escort' my fiancé out the door is already bogus. Then he threatens to 'meet (my fiancé) in the parking lot later where (they) can further discuss the situation.' Implying a physical fight, over my fiancé calling him a name after he is rude to me, and discriminates against me regarding this stupid car. I asked Mr. Demelo politely 3 times for my papers back, ask he continued to tell at my fiancé who is unnecessarily being escorted out the door he is already on his way out of, on his own. He told ME to get out. I asked again for my personal documents, he threw them on the sales rep.'s desk, flips through them quick, grabs one sheet that looked like the bill of sales out, and threw the rest of the paper's at me. I pick them up about to cry and left. Subaru calls me the next day to ask for my customer experience, I and my fiancé tell this same encounter with Brewster Subaru, and about Mr. Demelo's appauling behavior. A few hours later my fiancé begins receiving harassing phone calls to his cell phone where he is called a plethora of obscenities, then told that the (unknown caller) knows where he lives. To avoid defamation of character I will not write about further events that resulted horrible encounter. I would tell anyone considering going to this car dealership especially if you love Subarus, GO SOMEWHERE ELSE! He does not treat military families or young people with basic respect let alone 'like family' or even 'valued customers.' He is the business's general manager for God's sake! By far THE worst car buying experience of my life. More
by USAAMemberForLife
